Description

Case Manager – Hope House Medical Respite

Volunteers of America Eastern Washington & Northern Idaho (VOA EWNI)

Full-Time • Hourly, Non-Exempt • Spokane, WA

At Volunteers of America, we see people first. Through a collaborative, whole-person approach, we provide housing, healing, and hope for individuals moving from crisis to stability.

We’re seeking a Case Manager to join our Hope House Medical Respite team — serving women and gender-diverse adults transitioning from hospital or emergency care into safe, supportive housing. This is a unique opportunity to combine your case management skills and compassion for others in a recovery-focused, trauma-informed setting.

What Makes VOA Different

VOA Eastern Washington & Northern Idaho is a licensed behavioral health agency with no clinical walls. That means our care happens wherever participants are — at the bedside, in the respite room, or in their next home — ensuring people receive support that’s consistent, human, and accessible. Our AAC-licensed case managers are behavioral health professionals who bring stability and structure to participants recovering from medical crises. At Hope House Medical Respite, we walk alongside guests as they rebuild their strength, connect to care, and transition toward stable housing and independence.

What You’ll Do

· Maintain a caseload of respite guests and provide individualized, housing- and recovery-focused case management.

· Conduct intakes, assessments, and service planning for new participants; set and monitor progress toward long-term housing and health goals.

· Coordinate with medical providers, discharge planners, and community partners to support continuity of care post-hospitalization.

· Assist participants with navigating health care, behavioral health, justice, and housing systems, and advocate for access to needed resources.

· Help guests obtain housing subsidies, develop independent living skills, and connect to long-term housing opportunities.

· Maintain accurate and timely documentation in Credible, HMIS, and other required databases, meeting all grant and billing requirements.

· Participate in team meetings, interdisciplinary case reviews, and ongoing supervision to promote quality, compliance, and collaboration.

· Use Housing First, Harm Reduction, and Person-Centered approaches to engage participants with dignity and empathy.

Why Join VOA EWNI?

· Mission that Matters: Every day, you’ll help people recover, rebuild, and reclaim their lives after hospitalization or homelessness.

· No Clinical Walls: Provide real-world, community-based support where it matters most.

· Professional Growth: Supervision, ongoing training, and support toward your Agency Affiliated Counselor (AAC) credential.

· Comprehensive Benefits: Medical, dental, and vision coverage; employer-paid life and disability insurance; generous paid time off and 11 paid holidays; retirement plan with employer match; Employee Assistance Program (EAP); and a trauma-informed workplace that values your well-being.

Requirements

Education & Experience Requirements

· Bachelor’s degree in Social Work, Psychology, Human Development, or related field; OR

· Equivalent combination of education and experience (e.g., Associate’s degree 2 years related experience); OR

· Four (4) years of experience working with adults facing housing instability, chronic health or behavioral health conditions, or complex trauma.

Licensure & Certifications: 

Eligible for AAC licensure and apply within 30 days of hire. 

CPR/First Aid/BBP certification (within 6 months of hire). 

Valid driver’s license, auto insurance, and reliable transportation required. 

Must pass a comprehensive background check and driving record review.

Preferred: Experience with survivors of exploitation, domestic violence, or justice involvement. Knowledge of Medicaid/Medicare enrollment processes. Strong advocacy and system navigation skills in healthcare and housing sectors.

Schedule & Work Conditions

Full-time, 40 hours per week, Core Hours are Monday through Friday, 7:00 am to 7:00 pm. Flexibility may be required to support participant needs; occasional on-call rotation. Work is performed in a medical respite setting, with regular outreach to the community and housing locations.

Our Culture

At VOA EWNI, we believe healing happens in relationships. Our case managers bring compassion, structure, and stability to people on the road to recovery. Whether you’re coordinating a discharge plan, helping someone move into housing, or celebrating a milestone of stability, your work changes lives. Seeing People First. Empowering All to Thrive.

Ready to make an impact? Apply today and help others find stability, recovery, and a place to call home.

Salary : $24 - $25