What are the responsibilities and job description for the Admissions & Street Outreach Coordinator position at Volunteers of America - Dakotas?
Job Details
Description
Department: Axis180
Job Status: Full Time
Reports To: TLP Director
Work Schedule: Full-time position which requires flexible scheduling. Schedule will include afternoon, evening and weekend hours and a rotation on an on-call system
Position Summary
The Admissions and Street Outreach Coordinator serves as a vital advocate and guide for youth and young adults navigating homelessness or instability. With a deep commitment to youth development, this role engages individuals through outreach, intake, and crisis response, fostering trust and connection during vulnerable moments. The Admissions and Street Outreach Coordinator facilitates timely access to Transitional Living Program (TLP) services, manages the intake process and waitlist, and ensures that each youth receives compassionate, individualized support. Through consistent presence and positive role modeling, the Coordinator helps youth build the confidence and skills needed to pursue self-sufficiency and independent living.
Working collaboratively with staff, community partners, and referral sources, the Admissions and Street Outreach Coordinator strengthens the network of care surrounding each youth. The position requires adaptability, empathy, and a proactive approach to service delivery, ensuring that outreach efforts are both strategic and heartfelt. By maintaining open communication and promoting a culture of dignity and empowerment, the Admissions and Street Outreach Coordinator plays a key role in transforming lives. This position embodies the organization’s mission to guide people toward healthy and fulfilling lives, serving with professionalism, humility, and a steadfast dedication to those in need.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
Outreach and Engagement
Positions Qualifications Skills & Abilities
Education: Minimum of an Associate’s degree or higher. Degree in human services field is preferred.
Experience: One year of related work experience preferred.
Skills: Exceptional written and oral communication skills essential. Requires consistent exercise of discretion and judgment in the performance of duties.
Licenses: Valid driver's license and reliable transportation.
PHYSICAL DEMANDS
Description
Department: Axis180
Job Status: Full Time
Reports To: TLP Director
Work Schedule: Full-time position which requires flexible scheduling. Schedule will include afternoon, evening and weekend hours and a rotation on an on-call system
Position Summary
The Admissions and Street Outreach Coordinator serves as a vital advocate and guide for youth and young adults navigating homelessness or instability. With a deep commitment to youth development, this role engages individuals through outreach, intake, and crisis response, fostering trust and connection during vulnerable moments. The Admissions and Street Outreach Coordinator facilitates timely access to Transitional Living Program (TLP) services, manages the intake process and waitlist, and ensures that each youth receives compassionate, individualized support. Through consistent presence and positive role modeling, the Coordinator helps youth build the confidence and skills needed to pursue self-sufficiency and independent living.
Working collaboratively with staff, community partners, and referral sources, the Admissions and Street Outreach Coordinator strengthens the network of care surrounding each youth. The position requires adaptability, empathy, and a proactive approach to service delivery, ensuring that outreach efforts are both strategic and heartfelt. By maintaining open communication and promoting a culture of dignity and empowerment, the Admissions and Street Outreach Coordinator plays a key role in transforming lives. This position embodies the organization’s mission to guide people toward healthy and fulfilling lives, serving with professionalism, humility, and a steadfast dedication to those in need.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
Outreach and Engagement
- Assist in developing outreach protocols and training to ensure consistent and effective engagement practices.
- Develop relationships with community organizations, churches, and the broader community to expand outreach and knowledge of the services provided.
- Maintain a consistent schedule of street outreach hours, including drop-in and community-based outreach.
- Provide coordinated information on street outreach services to youth, parents, schools, and agency partners.
- Lead or cofacilitate outreach efforts to promote the program and support Street Outreach Specialists.
- Establish rapport with youth on the street during outreach, helping them access immediate services and, when appropriate, reunite with family.
- Provide information and services to runaway, homeless, or at-risk youth, including aftercare and gateway services.
- Refer youth to appropriate agency and community resources for physical health, mental health, substance use, housing, employment, and education needs.
- Document outreach contacts and demographic information, and follow up with youth to ensure continuity of care.
- Serve as a positive role model, encouraging healthy lifestyles and personal growth through supportive engagement.
- Support youth through various stages of program engagement, from initial outreach to active participation, ensuring a smooth and supportive transition into services.
- Assist youth in completing applications, conduct thorough intake interviews, and maintain accurate application records and an up-to-date waitlist.
- Complete referrals and associated documentation for services and activities during each shift, ensuring timely and appropriate service coordination.
- Ensure accurate and timely documentation and reporting, maintaining compliance with program standards and supporting continuity of care.
- Coordinate transportation for clients, ensuring safe, reliable access to services, appointments, and beneficial activities.
- Attend all staff meetings, contributing to team collaboration and ongoing professional development.
- Participate in an on-call rotation, responding promptly and effectively to emergencies or crises as they arise.
- Participate in required trainings and those assigned by the Program Director, maintaining current knowledge of best practices and program protocols.
Positions Qualifications Skills & Abilities
Education: Minimum of an Associate’s degree or higher. Degree in human services field is preferred.
Experience: One year of related work experience preferred.
Skills: Exceptional written and oral communication skills essential. Requires consistent exercise of discretion and judgment in the performance of duties.
Licenses: Valid driver's license and reliable transportation.
PHYSICAL DEMANDS
- Ability to Stand, Walk, sit on a daily basis
- Capability to Lift, carry, push or pull up to 50 lbs on a frequent basis