What are the responsibilities and job description for the Case Manager position at Volunteers of America, Dakotas?
Location: Sioux Falls, SD
Department: Behavioral Health
Job Status: Full-Time
Reports To: Project Director
Work Schedule: Full-time, requiring flexible hours. Occasional evening hours may be required to support engagement needs.
POSITION SUMMARY
The Case Manager provides targeted case management helping clients access and coordinate the clinical and non-clinical services, benefits, and community resources needed to support treatment, recovery, and stability. This position is one of two Case Manager positions added as part of VOA, Dakotas’ expansion of same-day/open-access outpatient behavioral health capacity under its Certified Community Behavioral Health Clinic (CCBHC) initiative with a primary focus on individuals with serious mental illness (SMI) and/or substance use disorder (SUD), while also supporting individuals with co-occurring conditions across the organization’s broader program array.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
Care Coordination & Navigation
- Provide targeted case management to help clients navigate clinical, behavioral health, and social service systems.
- Coordinate services across the CCBHC care team, including Substance Use Counselors, Mental Health Therapists, medical providers, and Designated Collaborating Organization (DCO) partners.
- Develop and monitor individualized case management plans aligned with each client’s treatment and recovery goals.
Benefits & Medicaid Navigation
- Assist clients with Medicaid enrollment and redetermination, including navigation of new federal community engagement (work) requirements.
- Connect uninsured or Medicaid-eligible individuals to coverage and care, in coordination with outreach and engagement efforts.
- Help clients access housing, employment, transportation, and other social determinants of health resources.
Outreach & Engagement
- Support outreach and engagement activities to connect underserved individuals, including veterans and youth, to CCBHC services.
- Conduct follow-up contacts to promote treatment engagement and reduce missed appointments.
Documentation & Compliance
- Maintain timely, accurate case management documentation in the electronic health record consistent with CCBHC and Medicaid requirements.
- Ensure documentation supports CCBHC quality measure reporting.
Professional Development
- Participate in training on evidence-based case management practices tailored to engagement, treatment, and rehabilitation for individuals with SMI/SUD.
- Build skills to support clients with co-occurring conditions, including SUD intertwined with intellectual/developmental disabilities (IDD) or traumatic brain injury (TBI).
Responsible to carry out other duties as assigned to support program operations and goals.
POSITIONS QUALIFICATIONS SKILLS & ABILITIES
Education: Bachelor’s degree in social work, psychology, counseling, human services, or a related field; or designation as a Qualified Mental Health Professional (QMHP) under South Dakota Medicaid provider standards required. Working knowledge of Medicaid eligibility and community resource systems required.
Experience: Experience in case management, social services, or behavioral health settings required. Experience with electronic health record documentation required.
Preferred Qualifications: Experience providing targeted case management in a Medicaid behavioral health setting. Experience with populations with serious mental illness, substance use disorder, or co-occurring IDD/TBI. Experience serving veterans, youth, or rural populations. Familiarity with South Dakota Medicaid community engagement (work) requirements.
Skills: Strong organizational, communication, and cultural humility skills for work with diverse populations.
Competencies: Care coordination, resource navigation, cultural humility, documentation and compliance, communication and advocacy, collaboration, and time management and flexibility
Licenses: Valid driver’s license and reliable transportation
PHYSICAL DEMANDS
A. Ability to sit, stand, walk, and use standard office equipment for extended periods.
B. Ability to travel locally to support client home visits, community appointments, and outreach activities.
Why VOA Dakotas
VOA Dakotas is committed to empowering individuals and communities through compassionate, person-centered services. The Case Manager will play a direct role in helping individuals and families access the coordinated care and resources they need to achieve stability and recovery.