Sales Operations Specialist (On-site)

Job Summary:

Voltage LLC is seeking a Sales Operations Specialist to support the sales team by managing and optimizing sales processes, handling customer inquiries, coordinating order fulfillment, and maintaining accurate sales data. This role serves as a central point of contact between sales and other departments, ensuring seamless operations and the timely execution of customer orders. The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced environment.

Essential Functions and Responsibilities:

• Customer Service Support: Respond to customer inquiries, provide product information, and create quotes for RFQs. Manage cable quotes for all sales members.
• Order Management: Process customer orders, log sales bookings, and coordinate with inventory and shipping teams to ensure timely delivery.
• Sales Reporting & Process Optimization: Generate and analyze sales reports, track performance, assist with sales forecasting, and define, document, and optimize standardized sales processes.
• CRM & Data Entry: Maintain and update customer records in the CRM system, logging all leads and opportunities accurately. Ensure all sales opportunities are logged accurately and completely.
• Product Knowledge: Stay updated on product knowledge and new catalog updates, communicate new product updates to the sales team.
• Sales Administration: Support administrative tasks such as pricing updates, maintain sales-related documents such as contracts and NDAs, and creating efficient sales processes.
• Cross-Department Coordination: Collaborate with marketing, finance, and project management to ensure smooth sales operations. Communicate customer feedback or concerns to relevant departments.
• Inventory Management: Provide accurate information about stock levels and product availability to the sales team.
• Training & Onboarding: Assist with onboarding new sales team members and provide relevant training materials and support to ensure quick ramp-up.

Education/Experience/Skills Requirements:

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• 2 years of experience in sales operations, sales support, or related roles.
• Strong knowledge of CRM systems and sales reporting tools.
• Excellent organizational, communication, and multitasking skills.
• Strong attention to detail and ability to work cross-functionally.
• Proactive problem-solving skills and ability to optimize processes.

This job description is intended to describe the essential job functions of this position and is not intended to be an all-inclusive statement of job responsibilities.