Experienced Automotive Service Advisor

We are looking to add an experienced Service Advisor to our growing Volkswagen of Marion team!

You may have already heard, but our dealership is the best to work for in the region! We’re breaking the stereotypes of the car business for both our customers and our team members. As we like to say, we're #NotLikeTheOtherGuys.

As a Service Advisor, you will own our customer’s experience in our service center. You are the first point of contact with our customers. From greeting vehicle owners on the driveline to explaining the repair process, our Service Advisor is a true professional who enjoys helping others.

CULTURE

Do you wish your current shop had a great culture? Where everyone works as a team for the benefit of the customer? Do you want to work somewhere that truly values every department in the dealership?

Our mission to change the stereotype of the car business starts with valuing each of our team members. We live up to our core values on a daily basis. We believe that no department is more important than another and that each team member contributes to our collective success.

COMPENSATION & OPPORTUNITY FOR GROWTH

We offer a competitive compensation and benefits package uniquely designed for each individual team member. We have a salary plus bonus pay structure, and we will offer a competitive compensation & benefits package to a candidate with a proven track record of success.

We also offer internal opportunities for growth.

WHAT DOES A DAY IN THE LIFE OF A SERVICE ADVISOR LOOK LIKE?

• Oversee the flow of our customer reception drive & area
• Ensure that customers receive prompt, courteous, and effective service
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled
• Answer phones and ensure that all department messages left by clients are returned promptly
• Create estimates by costing materials, supplies, and labor; calculating customer’s payment including deductibles
• Verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records. Advises customers on coverages.
• Properly utilize all department technology and systems
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Overseeing and managing the service center’s scheduling and workflow
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintains department records including customer signatures
• Informing customers of changes in service or when their vehicle is ready to be picked up
• Back up service manager duties as needed
• Completes all training as required
• Provide support in all areas of the dealership as needed

WHO MAKES A GREAT SERVICE ADVISOR?

• Someone with a friendly & outgoing personality
• Someone who is organized & has great time management skills
• Someone who has fantastic communication skills
• Someone with a professional, well-groomed appearance
• Someone with a great attitude who is willing to work hard to hit objectives
• Someone willing to learn & grow with our team
• Someone with great follow through who delivers on commitments made to clients and fellow team members

WHAT ARE THE REQUIREMENTS FOR THE POSITION?

• A proven track record of success as an automotive service advisor is required
• Experience dealing with complex level repairs and warranty repairs is required
• 3-5 years of experience as an automotive service advisor is preferred
• An in-depth technical understanding of vehicle repairs & maintenance / ability to communicate with both technicians and customers about repairs
• Previous experience working with warranty repairs and third-party warranty companies
• Experience working in a franchised dealership is preferred
• Experience with CDK is a plus but not required

POSITION DETAILS:

• Full time: Base pay plus incentives for sales on parts and labor
• Expected Pay Range: $40,000 - $75,000 per year depending on prior job history, work experience, training, and overall skill set
• Applicants outside this pay range who meet all the qualifications and have previous experience in a similar role are still encouraged to apply

WHAT KIND OF BENEFITS DO YOU OFFER YOUR SERVICE ADVISORS?

• We offer our employees competitive compensation based on experience & track record. The compensation range for this position is included in the job posting and is based on experience and prior employment history.
• PLUS a work / life balance! We want our team members to have time to pursue passions outside of work
• VW training & development
• Paid vacation, paid holidays, and additional PTO allowance
• Paid Parental Leave including maternity, paternity, and adoption leave
• An extra day off in the month of your birthday!
• $525 monthly stipend towards group health insurance plans
• Employer-paid group term life insurance policy for $15,000 with the option to elect voluntary term life coverage
• Available dental, vision, and disability insurance programs
• Available 401K plan
• Employee discounts on vehicle purchases, service, and parts
• Onsite Kitchen
• Access to the latest technology & software systems
• Available retirement planning program
• A great work environment with opportunities for advancement

HOW DO I APPLY TO BECOME YOUR NEXT SERVICE ADVISOR?

• Apply through really
• Apply in person at Volkswagen of Marion
• All applications will be kept confidential

All applicants are required to have an insurable driving record & must be willing to submit to a pre-employment background check and drug screen for drugs illegal in the State of Illinois. We are an equal opportunity employer, and we promote diversity in the workplace.

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Tell us about your prior service advisor experience.
• Do you have a valid driver’s license and an insurable driving record?
• Why do you believe you would be a good fit to join our team?
• Our service department is open Monday - Friday from 7:30AM to 5:30PM and on Saturdays from 8AM to Noon. Team members work together to cover the department hours. Do you have any scheduling restrictions during our business hours that we would need to consider?
• If selected for the position, what date would you be available to start?

Work Location: In person

Salary : $40,000 - $75,000