Field Service Expert

About The Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Turbo is hiring for:

Field Service Expert

Remote

Interested to learn about Voith? Check out our video "Voith Careers" on YouTube.

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement
  
  

Summary:

The incumbent in this job works as the sole Voith representative in front of customers. A mindset of customer satisfaction, quality service and safety first are required. The incumbent creates a long-term trustful relationship with customers where the technical solutions are provided to meet customer business needs.

Responsibilities:

• Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Hydrodynamic and Geared Industrial products for the Power Oil & Gas sector.
• Execute and lead task with great level of Safety standards.
• Provide commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith Hydrodynamic and Geared Industrial products for the Power Oil & Gas sector.
• Provide customer support to operators via in person, phone and/or email.
• Work as part of product group team to achieve/exceed service objectives.
• Provide documented service analysis and reports on both preventative maintenance and failure situations.
• Provide service support for direct sales force.
• Complete special projects as assigned by the Service Manager.
• Some international travel outside of North America.
• Promote after-sales business, as upgrades, maintenance programs Qualifications
  
  

Required Skills/Abilities:

• Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.
• Ability to build and maintain successful working relationships with customers.
• Up to 70% travel – domestically across the US
• Confident decision maker
• Ability to read and understand technical manuals and drawings.
• Good knowledge of MS-Office
  
  

Education and Experience:

• 5-7 years of experience with field work and rotating machinery in the Power Oil & Gas sector.
• Experienced Mechanical Technicians will be considered for this job; Mechanical Engineering Degree is not required but preferred.
• Mechanical power transmission experience is an asset.
  
  

Physical Requirements:

• Prolonged periods standing and performing repetitive tasks.
• Must be able to lift up to 30 pounds at a time.
• Must have manual dexterity in order to assemble products or machines as directed.
• Must have excellent hand-eye coordination.
• Ability to differentiate between colored wires, tabs, and electronic components.
• Must wear gloves and ear protection.
• This job description is not all encompassing; however, it is intended to be a general description of the responsibilities of this position.
  
  

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.