Customer Service Admin

*IF ASSESSMENT TESTS OR APPLICATOIN QUESTIONS ARE INCOMPLETE, APPLICATION WILL AUTOMATICALLY BE REJECTED.

Voit Management is currently in search of an outstanding Customer Service Administrator. This position will offer the right candidate a wide variety of duties in a busy work environment, while gaining experience in the Homeowners Association industry.

Summary: The responsibility of the Associate is to serve as the initial point of contact for residents seeking services, resources and/or information. The Associate directly reports to the Office Manager.

Hours: Monday- Friday 8:00am-5:00pm, Lunch 1:00pm-2:00pm

Essential Job Duties and Responsibilities:

• Multi-line telephone coverage, response to customer resource requests and the performance of administrative duties at the request of the Office Manager.
• Provide courteous customer service to all walk-in homeowners by attending promptly to their request and ensuring the appropriate staff members are advised if they are needed to handle a homeowner issue.
• Log all communication in appropriate software.
• Scan and file to digital filing folders.
• Return all initial resident customer service calls and emails within a 24-hour period.
• Process clubhouse rental applications and architectural applications.
• Responsible for the distribution of keys/transponders/fobs or other devices used by residents to access the community facilities.
• Accept all homeowner payments received.
• Maintain a clean work environment and ensuring cleanliness in the office.
• Shall perform miscellaneous office/kitchen clean up to ensure a clean and orderly appearance.
• Assist with the preparation and conduct of Association sponsored social or special events.
• Assisting homeowners with the rental process, answering questions. and collecting the appropriate fees.
• Submit a monthly order and maintain all office supplies and food orders
• Any additional job duties and/or admin projects as required by supervisor.

Qualification Requirements:

• Maintain reliable transportation
• Ability to work under tight deadlines and fast paced environment with a high level of accuracy.
• Demonstrate problem solving abilities and strong work ethic.
• Must be proficient with computer programs, including Word, Outlook and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with colleagues and clients.

Education and/or Experience:

• 1-2 years of experience working in a Customer Service role recommended.
• High School Diploma required.

Language Skills:

• Excellent interpersonal skills.
• Strong verbal and written communication.
• Proficient in English.

Physical Demands:

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Ability to sit, stand, and operate business equipment.

Work Environment:

• The work environment characteristics described here are representative of those a team member would encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Typical office environment with low level noise exposure.

Voit Management is an equal opportunity employer. All applicants will be subject to a Background Check.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person

Salary : $20 - $23