What are the responsibilities and job description for the Customer Service position at GR Management?
Are you the One?
If you are a Customer Service Agent with experience greeting customers with a friendly welcome and be helpful to customers, vendors, and co-workers. If you feel comfortable asking customers if they are interested in purchasing additional items (suggestive “plus” selling), this may be the opportunity for you!
Primary Functions
- Exposed to cold or hot temperature extremes performing in the walk-in cooler, freezer, and/or outdoors
- Bend at waist with some twisting during the workday
- Clean interior/exterior areas (trash disposal, bathrooms, spills, etc.)
- Grasp, reach, and manipulate objects with hands continuously throughout the day. (This requires eye-hand coordination, and may occasionally require climbing a ladder to store/retrieve materials or place/remove signs)
- Occasionally lift and/or carry up to 60 pounds from ground to waist (to replenish fountain syrups, ice, etc.) Push/pull with arms up to a force of 20 pounds (utilizing a hand-truck, sweep and mop the floors, etc.)
- Routinely lift and/or carry up to 30 pounds from ground to overhead (stocking/maintaining inventory levels on the shelves, in the cooler and freezer, etc.)
- Stand, stoop and/or walk for an entire shift
- Accurately complete daily paperwork
- Properly ring up all sales on a cash register, accurately count back change, handle money, checks and other types of payment received for products sold
- Efficiently perform multi-function operations of all store equipment (fuel pumps, measure fuel tank levels, etc.)
- Maintain property and equipment to ensure customers have a safe shopping experience
The ideal candidate:
- Have the ability to communicate (orally and in writing) in English
- Capable of being at work as scheduled to relieve prior shift employees
- Experience in retail sales preferred
- Legally eligible to work in the United States
- Reliable transportation to and from the store
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Follow Company Loss Prevention and Safety Procedures, such as wearing suitable clothing for safety purposes, and not working outside at night, etc.
- High School diploma or equivalent of the same
- Multi-task, detail-oriented, remain service-centric
- Must be able to work alone.
- Comply with all standards.
- Manage time effectively
- Communicate with guests and co-workers in a friendly and helpful professional manner.
- Work as a team member
- Assist with guest issues, being professional, and maintaining a hospitable caring attitude.
- Well-groomed and professional appearance.
- Effective communication skills.
- Good listener.
- Emphatic and tolerant.
- Rational, prudent, and practical.