What are the responsibilities and job description for the Customer Service Representative position at Voicisity?
Job Overview
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face for our customers, providing exceptional support and ensuring their experience with us is positive, efficient, and memorable. Your energetic approach and strong communication skills will help build lasting relationships with clients while promoting our brand’s reputation for outstanding service. Whether assisting via phone, email, or chat, you will be a key player in delivering seamless customer support that exceeds expectations. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our customers’ satisfaction.
Responsibilities
- Respond promptly and professionally to customer inquiries through phone calls, emails, or live chat, ensuring each interaction is positive and solution-oriented.
- Provide comprehensive customer support by addressing questions about products, services, billing issues, or technical concerns with clarity and patience.
- Assist clients with sales-related questions, guiding them through product features and benefits to enhance their experience and promote loyalty.
- Maintain accurate records of customer interactions using data entry tools and CRM (Customer Relationship Management) systems to ensure seamless follow-up and service continuity.
- Handle outbound calling campaigns to follow up on inquiries, gather feedback, or promote new products and services effectively.
- Demonstrate excellent phone etiquette and communication skills to foster trust and rapport with diverse customers.
- Process transactions such as cash handling or order placements accurately while adhering to company policies.
- Collaborate with team members and other departments to resolve complex issues efficiently and improve overall client services.
- Analyze customer feedback and interaction data to identify trends or areas for improvement in service delivery.
- Stay updated on product knowledge, company policies, and industry best practices to provide accurate information at all times.
Qualifications
- Multilingual abilities are a plus; fluency in English is required.
- Prior experience in call center environments or customer support roles is advantageous but not required; training will be provided for the right candidate.
- Strong sales aptitude with the ability to upsell or cross-sell products naturally during interactions.
- Excellent communication skills—both verbal and written—with active listening capabilities.
- Proficiency in Microsoft Office applications (Word, Excel) and general computer skills for data entry and documentation tasks.
- Experience with outbound calling campaigns or telemarketing is a plus.
- Demonstrated phone etiquette with a professional demeanor during all customer interactions.
- Attention to detail in data entry tasks such as typing accurately and maintaining organized records.
- Ability to analyze situations quickly and provide effective solutions under pressure.
- Join us as a Customer Service Representative where your energy, communication prowess, and dedication will drive exceptional client experiences! This paid role offers the chance to grow your career in a supportive environment committed to your success while delivering outstanding service every day.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- On-the-job training
- Paid time off
- Work from home
Work Location: Hybrid remote in Princeton, TX 75407
Salary : $45,000 - $55,000