What are the responsibilities and job description for the Inside Sales Coordinator - Parts position at Vogelsang?
About the Role
Vogelsang USA is seeking a detail-oriented, customer-focused Inside Sales Coordinator to support our growing parts business. This role is ideal for someone who thrives in a fast-paced technical environment and enjoys working with customers, colleagues, and distributors to ensure accuracy, timeliness, and exceptional service.
The primary focus of this position is processing parts quotes and orders for rotary lobe pumps, grinders, and related equipment. The Inside Sales Coordinator will work closely with our Regional Sales Managers, service team, distributors, and end users to provide accurate pricing, availability, lead times, and order updates.
Key Responsibilities
Order Entry & Quoting
- Prepare and enter parts quotations with accuracy and attention to detail.
- Process parts orders in SAP or similar ERP systems.
- Verify part numbers, configurations, pricing, and customer information before order release.
- Maintain electronic records of quotes, orders, and customer communications.
Customer & Distributor Support
- Respond promptly to inquiries regarding pricing, lead times, order status, shipping details, and product information.
- Support Regional Sales Managers and distribution partners with timely and accurate documentation.
- Coordinate with the supply chain and warehouse teams to ensure proper order scheduling and fulfillment.
Data & Process Management
- Update customer profiles, parts lists, and order histories as needed.
- Track quote follow-up activity to support sales conversion goals.
- Help identify recurring issues or process improvements related to quoting, order flow, or spare parts availability.
Required
- Experience using ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar (SAP strongly preferred).
- 2 years in inside sales, customer service, order entry, or parts support.
- Strong attention to detail with a high degree of accuracy.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
Preferred
- Experience in industrial equipment, pumps, rotating equipment, or distribution environments.
- Familiarity with mechanical parts, BOMs, and technical documentation.
- Prior experience supporting regional sales managers or a distributor network.
What We Offer
- Competitive compensation and benefits.
- A collaborative, team-oriented environment.
- Opportunities for professional growth within a fast-expanding organization.
- The chance to contribute to a company known for engineering excellence and exceptional customer service.