What are the responsibilities and job description for the Inside Parts Sales Manager position at Vogelsang?
About Vogelsang USA
Vogelsang USA is an innovative manufacturer of rotary lobe pumps, in-line grinders, and system solutions for industrial, municipal, and agricultural applications. Our success is built on high-performance engineering, responsive service, and a commitment to exceeding customer expectations.
Position Summary
The Inside Parts Sales Manager is responsible for driving spare parts sales growth through proactive customer engagement, distributor support, and streamlined internal processes. This role manages day-to-day inside sales activities, supervises the parts sales team, and ensures exceptional customer service while meeting revenue and margin goals.
Key Responsibilities
Sales Management & Growth
- Lead and coach the inside sales team to achieve monthly and annual sales targets for spare parts.
- Develop and execute sales strategies to increase parts sales to OEMs, end users, and distributors.
- Identify upselling opportunities based on customer equipment history, wear patterns, and lifecycle data.
- Manage key customer accounts and maintain regular contact to strengthen relationships.
Team Leadership & Development
- Oversee daily operations of the parts sales department.
- Provide training and development to enhance technical and sales skills.
- Set clear performance KPIs and conduct regular reviews with the team.
Customer & Distributor Support
- Ensure timely and accurate quotations, order entry, and follow-up.
- Support regional sales managers and distributors with pricing, product availability, and technical assistance.
- Maintain a high level of product knowledge to assist customers in selecting the correct parts.
Operations & Reporting
- Collaborate with logistics and inventory teams to optimize stock levels and reduce lead times.
- Monitor and report on sales performance, margins, and customer activity.
- Work with marketing to develop targeted campaigns for spare parts promotions.
- Continuously improve internal systems and communication between departments.
Qualifications
- Bachelor’s degree in Business, Engineering, or related field (or equivalent experience).
- 5 years of inside sales experience, preferably in industrial equipment, pumps, or related manufacturing.
- 2 years of team leadership or management experience.
- Strong mechanical aptitude and ability to understand technical drawings or parts lists.
- Proficiency with ERP/CRM systems (SAP, Salesforce, or similar).
- Excellent communication, organization, and negotiation skills.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
What We Offer
- Competitive salary with performance-based incentives.
- Comprehensive benefits package (health, dental, vision, 401(k), PTO).
- Opportunities for professional development and advancement.
- A collaborative team culture focused on innovation and customer success.