FEDERAL CASE MANAGER - BOOTH HALL

Federal Case Manager

Classification: Exempt

Reports to: Assistant Director

Date: August 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

­­­­­­­­­­­­­­­­­job Description

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Summary/Objective

The Federal Case Manager is responsible for providing best practices in case management to assist federal residents placed at Volunteers of America Northern Rockies' Booth Hall Residential Reentry Center in gradually reintegrating into the community by providing opportunities to acquire necessary skills for self-improvement, and to practice law-abiding behavior upon release.

Essential Functions

• Provide best practices in case management to help federal residents reintegrate into their community and to practice law-abiding behaviors upon release.
• Work in conjunction with the Social Service Coordinator regarding each resident's program.
• Develop and implement an individual program plan for each resident. The personalized program plan is considered the "roadmap" for the resident's case management and addresses all of the resident's needs and risks identified through assessments and information provided by the Bureau of Prison (BOP).
• Conduct bi-weekly progress reviews with assigned residents and documenting their progress or lack of efficiency.
• Supervise and monitor every resident assigned to ensure compliance with their program plan as well as VOA and BOP policies and procedures.
• Maintain compliance of all standards related to case management as determined by the BOP and VOA policies and procedures.
• Maintain effective and efficient communication as well as working collaboratively with the United States Probation Office (USPO), Bureau of Prisons (BOP), and all other agencies involved with each resident assigned.
• Provide accurate, detailed, and up to date information for every resident at scheduled Program Review Team Meetings or when case updates are requested.
• Document all interactions with residents or any other individual related to a resident in Securmanage.
• Complete and submit professional documentation as required by VOA, BOP, or USPO.
• Ensure all files and documentation is always audit-ready.
• Conduct internal audits on files and report any deficiencies to the Assistant Director.
• Participate, provide documentation, and engage in all audits on the Federal Program.
• Participate in the on-call rotation.
  
  
  

Competencies

• Crisis management
• Ability to work with multiple staff, clients, and agencies
• Ability to deal with confrontation in a calm, positive and professional manner
• Ability to be assertive and have the ability to hold the resident accountable to the program requirements
• Ability to meet tight deadlines under pressure
• Organization skills
• Effective oral and written communications
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
  
  
  

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a residential community corrections facility. This role routinely uses standard office equipment such as laptop computers, program-specific computer programs, photocopiers, and smartphones. The job also requires field checks out in the community.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of this position are Monday through Friday from 8:00 am to 5:00 pm except for one or two days per week were designated as a "late-night" to meet with working residents. On-call requires you to be the point of contact for one week after business hours for identified priority incidents.

Travel

Travel will be necessary with this position for field when applicable and any other specific requirements related to the job.

Required Education, Experience Or Eligibility Qualifications

• Bachelor's Degree in social services, human services, criminal justice, or behavioral science program from an accredited college or university.
• A minimum of one year of experience must be working in human services, corrections, or community-based services. Work experience may be substituted for academic studies, exchanging one year of work experience in a related field for one year of academic education. The total work experience needed, instead of the combination of education and work experience, is five years.
• This position requires clearance and approval from the Bureau of Prisons and its background check. You cannot have any felony convictions, misdemeanor convictions involving assaultive, abusive, or violent behavior. You cannot be on supervised or unsupervised probation. You cannot have any current or pending criminal charges or court proceedings. You cannot have two or more DUIs, public intoxication, or disorderly conduct within the last three years. Any criminal history, law enforcement contact, etc., is requested to be disclosed. Failure to disclose any law enforcement charges, or criminal history in advance will automatically disqualify the applicant for the position.
  
  
  

Preferred Education And Experience

• Master's Degree in social services, human services, criminal justice, or behavioral science program from an accredited college or university
• Two or more years of work experience in human services, corrections, or community-based services.
  
  
  

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.