Liaison, Hospice Intake

Overview

Coordinates and facilitates referrals to Hospice care based on Hospice admission criteria; recommends alternate plans of care as appropriate. Serves as on-site Hospice resource to assist facility staff that refers patients to VNS Hospice Care. Works under general supervision.

• Obtains and documents referral information, including current medications and treatments, physician, patient and primary care person’s agreement to Hospice evaluation visit.
• Evaluates patient referrals to determine appropriateness for admissions to the Hospice Program and/or other VNS Health services. Accepts or declines referrals based on admission criteria and recommends alternative plans of care as appropriate.
• Conducts in-facility assessments in accordance with VNS Hospice care admissions policies and procedures. Under special circumstances, may evaluate and admit patients to inpatient Hospice Care.
• Provides consultation and counseling to referrers, patients and/or families about VNS Hospice Care and end of life care options. Provides on-site in-services for hospital staff on Hospice Care and related topics as requested.
• Coordinates initial Hospice care services with the Hospice Team Coordinator, including ordering supplies, equipment, medications, infusion services, continuous care staffing, etc. as needed. Ensures that needed equipment and services are in place prior to patients’ referral for hospice care.
• Notifies Hospice Team of patient’s acceptance for services and provides intake data, essential medical background, preliminary care plan and medical orders.
• Collaborates with the Team Manager and staff to ensure that the needs of patient’s are being met at the time of discharge or before accepting the patient for home hospice care services.
• Determines insurance coverage for requested hospice services and informs patients and families of sources and extent of coverage. Interprets reimbursement and coverage issues to hospital staff and negotiates with third party payor when necessary to expedite discharge.
• Establishes and promotes ongoing collaborative relationships with program staff, institutional personnel, and other facilities to ensure the coordination of appropriate referrals.
• Acts as a liaison to patients and families during the transitional period between patient’s discharge and the initiation of Hospice Team services in the region.
• Participates in initial Management and Interdisciplinary Team meetings for the purpose of information exchange on patient care planning.
• Participates in the Hospice Continuous Quality Improvement meetings related to improved quality patient care.
• Provides summary reports of statistical data of referral and marketing activity related to the facility and hospice program to leadership.
• Acts as a VNS Hospice Care representative at institutional and community programs and functions.
• For Veterans Program only:
• Provides outreach and education to veteran organizations, community centers, caregiver coalitions, etc. regarding the benefits of Hospice.
• Establishes relationships with customer accounts in order to generate veteran referrals and admissions; assists veteran patient and/or family matters.
• Participates in special projects and performs other duties as assigned.
  
  

Qualifications

Licenses and Certifications:

Valid driver's license may be required, as determined by operational/regional needs.

Education

Bachelor's Degree in Business/Marketing, or a related field or the equivalent work experience required

Work Experience

Minimum of two years of sales or marketing experience, preferably in a Hospice or Palliative Care Program, or Oncology services, required Strong clinical foundation with the ability to understand and converse in clinical terminology required, particularly with non clinicians required Ability to be persuasive, negotiate to win-win outcomes and demonstrate exceptional customer service skills required Effective oral and written communication skills required Proficiency in personal computer operations including MS Office applications required Experience in management, administration, education and/or discharge planning preferred For Veteran’s Program:

• Demonstrated knowledge of VA healthcare system and benefits, including relations with Medicare/Medicaid, required.
• Recognized veteran status with honorable discharge from a US military armed service branch preferred. Bilingual skills may be required as determined by operational needs.
  
  

Pay Range

USD $77,200.00 - USD $96,500.00 /Yr.

About Us

VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us — we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.