Intake Patient Liaison (Home Health)

Brooklyn, NY

This a full time, in-person position based out of our Brooklyn, NY office.

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.
  
  
  

Job Summary: The Intake Patient Liaison serves as a central point of coordination between referral sources, intake, and clinical operations to ensure a seamless onboarding experience for patients. This role is responsible for verifying eligibility, triaging incoming referrals when needed, facilitating timely handoffs, and maintaining consistent communication with LHCSAs and other referral partners. The ideal candidate is highly organized, responsive, and comfortable managing multiple cases in a fast-paced home care environment.

Key Responsibilities:

• Review and respond to incoming patient referrals, ensuring timely processing and appropriate prioritization.
• Verify patient eligibility, including insurance benefits and authorization requirements.
• Coordinate and hand off qualified cases to the Intake team for onboarding and scheduling.
• Maintain ongoing communication with LHCSAs and referral sources, providing timely status updates on patient cases.
• Track referral progress to ensure cases are opened efficiently and transitioned to Clinical Operations without delays.
• Collaborate closely with Intake and Clinical Operations teams to ensure continuity of care and accurate information flow.
• Identify and escalate issues or delays in the intake process to appropriate stakeholders.
• Maintain accurate and up-to-date documentation in internal systems.
• Performs other duties as assigned.
  
  
  

Skills and Abilities:

• Exceptional customer service and professional demeanor.
• Excellent communication skills including active listening.
• Ability to act with integrity, professionalism and confidentiality.
• Proficient with Microsoft Office Suite and other related software.
• Solid problem-solving skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks; excellent time management skills.
• Able to multitask efficiently and effectively.
  
  
  

Qualifications:

• 2 years of experience in home care, healthcare intake, care coordination, or a related field.
• Strong understanding of insurance verification, eligibility, and authorization processes preferred.
• Experience working with LHCSAs or similar referral networks is a plus.
• Excellent organizational and multitasking skills with strong attention to detail.
• Effective communication skills with the ability to collaborate across departments.
• Skilled in interpersonal relationships.
• Verbal and written communication skills.
• Proficiency in EMR systems and Microsoft Office or Google Workspace.
• Demonstrates professional behavior, attitude and flexibility.
  
  
  

Preferred Skills

• Experience in home care.
• Ability to manage high referral volume in a fast-paced environment.
• Strong problem-solving skills and ability to navigate complex case scenarios.
• Customer-service mindset with a focus on patient and partner experience.
  
  
  

Working Conditions:

• Able to read 12 point or larger type.
• Must be able to hear adequately with no more than an amplifier on the phone and to speak in a manner understood by most persons.
• Able to lift, bend or stoop in order to carry out above duties.
  
  
  

The above statements are only meant to be a representative summary of the major duties and responsibilities of this job. The employee may be requested to perform job related tasks other than those stated in this description and the scope of the job may change as necessitated by business demands.

Pay: $23.00-$25.00/hrly

Job Type: Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.