Medical Records Processor

The VNA Health Group – Moving Healthcare Forward

The VNA Health Group is seeking a full-time Medical Records Processor

As a VNAHG employee, you’ll not only be joining a winning organization, but one that will help you achieve your personal and professional goals.

• Our Continuing Education programs will keep you current, with learning and certifications to help you master your profession.

• Our online learning system will provide knowledge at your fingertips, anytime, anywhere.

• Our Employee Referral programs give you the opportunity to recruit trusted colleagues and receive cash rewards for doing so.

• Our recognition programs provide that much needed “thank you” for doing a job well done.

• Our leadership fosters a culture of support, while giving you the freedom to bring your best self to work every day.

Position Summary:

Responsible for processing, maintenance and security of medical records

Principal Responsibilities:

• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers

• Conduct timely and persistent follow-up with physician offices, providers, and clinical staff to obtain signed orders in accordance with organizational billing and compliance requirements.

• Monitor and prioritize outstanding orders to ensure signatures are secured within required timeframes, minimizing delays in claim submission and reimbursement.

• Review patient charts and clinical documentation to identify alternate authorized providers when the ordering physician is unavailable, unwilling, or unable to sign required orders.

• Demonstrate a thorough understanding of order types that require physician signatures and ensure documentation meets regulatory, payer, and organizational standards.

• Investigate, analyze, and resolve order discrepancies, including missing signatures, incorrect provider information, missing dates, incomplete documentation, and other issues that may impact billing or compliance.

• Manage multiple priorities simultaneously, balancing high-volume order follow-up, claim deadlines, payer-specific requirements, and urgent requests while maintaining accuracy and productivity.

• Collaborate with clinical teams, intake, billing, and physician offices to resolve barriers and facilitate timely completion of orders.

• Effectively document follow-up efforts, communications, and resolution activities within designated tracking systems.

• Utilize critical thinking and problem-solving skills to identify and address challenges related to missing or incomplete documentation.

• Maintain compliance with all organizational policies, Medicare and payer regulations, and documentation standards related to physician orders and medical records.

Required Skills and Qualifications:

• High school diploma required

• 2-3 years of work related experience

• Strong organizational skills with the ability to manage multiple tasks, competing priorities, and strict deadlines in a fast-paced environment.

• Excellent communication and relationship-building skills when interacting with physician offices, providers, and interdisciplinary teams.

• Demonstrated ability to identify, investigate, and resolve documentation discrepancies that could impact claim processing and reimbursement.

• Detail-oriented with strong analytical and problem-solving abilities.

• Ability to work independently while maintaining a high level of accuracy, accountability, and follow-through.

What You’ll Love About Working Here:

• A team that supports you — Work in a collaborative, encouraging environment where your contributions are valued.

• Room to grow — Access meaningful growth and development opportunities that help you build your career.

• Benefits that care for you — Enjoy comprehensive benefits designed to support your well‑being at work and at home.

Working Conditions/Physical Demand: Business Office Environment with phone and computer use

In compliance with New Jersey's Pay Transparency Act, the compensation range for this position is USD $16.00 to USD $24.00. When determining an offer, VNA Health Group considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. For more details about our benefits, please visit our Careers page.

VNAHG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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