What are the responsibilities and job description for the Customer Service Manager position at VLS Environmental Solutions?
VLS Environmental Solutions, LLC, is a recognized leader in providing sustainability solutions, with three divisions providing industry-leading services. With a mission to innovate solutions to meet clients' sustainability goals, VLS has over 1,200 employees in 40 locations across North America.
Waste Services
VLS Waste Services provides customized waste processing solutions for hazardous and non-hazardous industrial and commercial waste, including landfill diversion and sustainability programs, solidification of liquid waste, recycling, wastewater treatment, and waste sequestration.
Railcar Services
VLS Railcar Cleaning and Repair Services division provides specialty cleaning services for difficult-to-clean products, including chemicals, hardened materials, and pressurized gases, and comprehensive repair services for certified full-service repairs, tank car qualifications, and maintenance.
Marine Services
VLS Marine Services division offers state-of-the-art barge cleaning, repair, and gas-free facilities for various chemical solvents and downstream petroleum products.
Job Summary:
We are looking for an experienced Customer Service Manager to provide excellent customer service to our Hazardous Waste Division. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.
Job Duties:
- Work directly with the sales group to ensure continuous support of external customers.
- Serves as a funnel for the sales team.
- Be primary contact for logistic support.
- Manage Logistics contracts.
- Coordinate transporters requests and negotiate rates for customer movement.
- Be able to communicate client needs to chemist.
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused on that mission.
- Develop service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
Requirements:
- BA/BS degree in related filed required.
- Chemistry/Biology or other science degree with relevant experience preferred.
- Knowledge of RCRA and DOT regulations is required.
- 3 years working in the Hazardous waste or chemical industry.
- Experience in providing customer service support.
- Strong client-facing and communication skills
- Experience in Hazardous waste is a plus.
Req Benefits:
At VLS our employees are the core of our business. As such, we value our employees' physical, mental, and financial wellbeing by providing first class, high value benefits and resources that are centered around a proper work-life balance.
Physical and Mental Wellbeing: VLS is committed to supporting our employees' physical and mental health by providing:
Medical, Dental and Vision Insurance - Based on each employee's need, we offer various high quality, low-premium medical, dental and vision plans, which include our first-in-class concierge service (available in Spanish) and 2nd MD Offering.
Flexible Spending Accounts (FSA) and Healthcare Saving Accounts (HSA) - Set aside pre-tax money to use toward your health care spending. VLS provides an employer contribution to all HSA accounts.
Time Off - We offer 11 (eleven) company-paid holidays, in addition to our paid time off and voluntary time off plans.
Employee Assistance Program - 24/7 assistance and counseling services that are 100% confidential and free to all employees and their dependents.
Telemedicine - All employees and dependents receive free virtual visits by licensed practitioners any time, any day...including holidays!
Financial and Retirement Planning: At VLS we offer the following to assist our employees with planning around their finances and saving for retirement:
401(k) - Generous 401(k) matching program after 90 days of employment. VLS will match up to 5% of your pay every pay period. Matching contributions are 100% vested immediately.
Life and Disability Insurance - Employer-paid life insurance, along with short-term and long-term disability coverage provided to all full-time employees.
Voluntary Life Protection Plans - Employees and their dependents can elect coverage in our voluntary life/add, critical illness, hospital indemnity and accident plans.
Rewards and Recognition Programs - We celebrate our employees! From birthdays to anniversaries and other various milestones/achievements, we have programs in place to recognize our employees.
Financial Planning - Free One on One financial planning with a certified Financial Planner/Coach.
Employee Discount - Employee Discount Program for savings on everyday goods and services at various retailers throughout the US.