SUPPORT ANALYST

OVERVIEW Summary We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. RESPONSIBILITIES Analysis Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. Demonstrate creativity in analyzing issues, determining application testing and in recommending solutions to complex IT scenarios. Administration Performs user administration duties as needed, included but not limited to account activation, termination, and local system administration. Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy. Consulting Partners with property leadership to implement products, systems, and specifications from analysis outcomes. Consults with vendors, Corporate, and property leadership to determine specific application needs, upgrades and overall system improvements as needed. Serves as a department liaison with external vendors to improve customer service and reduce issues within the IT environment. Assist Assists with inventory control for all hardware/software; maintains equipment organization to help expedite service. Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues. Technical Performs the installation, repair and preventative maintenance of personal computer equipment and related systems. Performs installation, repair, maintenance on audio-video systems, kiosks and other embedded systems as needed. Resolves and tracks simple and complex end user software/hardware computer problems, and identifies technology needs that will improve business processes. Compliance Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Procedure Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. REQUIREMENTS Qualifications Must be at least 21 years of age. Experience in operating systems, software tools and project management methodologies required. Must have experience supporting current Microsoft Office suites, troubleshooting computer hardware, software, and operating systems, and performing computer imaging and restoration. Communication Must have excellent verbal and written communication skills. Ability to read and communicate verbally in English. Written communication skills in English may also be required. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Knowledge Knowledge of a wide variety of technologies to effectively support end-user technical needs including computing devices, operating systems, network technologies, printers and peripherals, and a variety of software applications (desktop, client-server, browser-based, etc.). Must have working knowledge of current Windows operating systems. Must be highly proficient in all Microsoft applications. Education Associate degree in computer technology or related field and three years' related experience or training; or equivalent combination of education and experience. ABOUT US APPLY NOW