Security Assistant Shift Manager

COME JOIN US. Grow You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Teamwork Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Culture You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. WE LOVE OUR WORK. Customer Service Ensures customer service standards are followed by all team members and addresses issues as they arise. Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion. Interact and cooperate with regulatory, fire/rescue and law enforcement agencies. Assist Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. Prepare Prepare security incident reports and maintain security logs. Management Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Administration Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Maintain safety and inspections reports for the property. Quality Assurance Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards. Compliance Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Enforce Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws. Conduct regular security post inspections. Training Responsible for the ongoing training of shift personnel in emergency operating procedures. BRING US YOUR BEST. Consulting Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Provides recommendation for employee performance (disciplining, coaching, and counseling). Analysis Evaluates team members within department and delivers constructive feedback to team members in regards to performance. Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Communication Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Certification EMT license strongly preferred and/or the ability/willingness to attend EMS classes to get licensed. Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position. Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position. Degree Bachelor’s degree (B.A/B.S.); or four years of casino Security, military, or police experience; or equivalent combination of education and experience.Must have comprehensive knowledge of security protocol. Experience Must be at least 21 years of age. ABOUT US At PENN Entertainment, you’ll be a part of an exciting fast-paced industry. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance. Legal Disclaimer: Equal Opportunity Employer photo_library +5 Photos APPLY NOW