Player Assistant Shift Manager

OVERVIEW Summary We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. RESPONSIBILITIES Management Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Shares responsibility for the overall integrity of daily operations on assigned shift. Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity. Financial Services Closes out Attendants at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately. Sends out daily reports as required. Verifies cash drawers, completes reports and rate casino customer activity. Prepares/reviews currency transactions reports in absence of Manager on assigned shift. Reporting Verifies vault accountability at end of shift on assigned shift. Verifies credit line availability in absence of Manager on assigned shift. Verification of main bank and window cashier drawers. Authorizes checks. Prepares customer deposit and safekeeping log. Compliance Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible. REQUIREMENTS Education  Associates degree from technical school; or one to two years in management experience; or equivalent combination of education and experience. Knowledge Manages difficult or emotional guest situations; Responds promptly to guest needs. Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Must be proficient in Microsoft applications. Ability to understand and analyze Budget and P&L Statements. Skills Proven managerial and critical thinking skills required. Must possess excellent employee relations skills. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to respond calmly and make rational decisions when required. Leadership Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regard to performance. Determines recommendation for staffing including interviewing and hiring and scheduling, planning, assigning, and directing work to meet business needs. Determines work procedures and expedites workflow. ABOUT US APPLY NOW