OUTBOUND SALES HOST

OVERVIEW Summary We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. RESPONSIBILITIES Sales Makes decisions regarding valuable complimentary based on a consideration of recorded play, earned points, comp availability, and customer profitability. Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business. Achieves departmental sales and growth goals. Monitors patron activity and profitability of all assigned players. Must be effective in sales, up selling, spin selling, and cross-property selling. Customer Care Maintains up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested. Provides guests with hospitality arrangements, including rooms, food, and beverages, and assists with special requests at properties within the Penn Entertainment network. Maintains knowledge of Casino Marketing and Player Development promotions and encourages guest participation. Management Maintains knowledge of Credit procedures and encourages the use of Credit when appropriate. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members. Establishes a direct line of communication with all service departments for the purpose of caring for high value players. Compliance Ensures interactions with internal and external guests follow the guidelines of customer service program. Adheres to all Corporate and local policies, procedures, and operating guidelines. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. REQUIREMENTS Education & Experience Associate degree (A.A.) or equivalent from two-year College or technical school; minimum of one year of Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games; or equivalent combination of experience and education. Must be at least 21 years of age. Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Knowledge Must be able to maintain confidentiality and a high level of professionalism at all times. Must have the ability to write reports and business correspondence. Must possess excellent oral and written communication skills. Must have the ability to identify problems, collect data, analyze, and draw valid conclusions. Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.). Training Must successfully complete C.A.R.E or TiPS training. License Employee must be able to qualify for licenses and permits required by federal, state, and local regulations. Environment Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke. The noise level in the work environment is usually moderate to loud. ABOUT US APPLY NOW