FRONT DESK CLERK- HOTEL (PT)

OVERVIEW Grow You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Teamwork Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Culture You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. RESPONSIBILITIES Assist Makes and confirms reservations and assists guests with problems or questions. Assists the Player Development team with all reservations and requests. Remains current on all casino activities and assists guests with all inquiries. Answers phone and assists with clerical tasks. Compliance Accurately enters all reservations into the computer system according to department policy and procedure. Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. Quality Assurance Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. Management Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. Audit If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. Guarantee Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). Control Responsible for the control of safe deposit transactions. Customer Service Provides friendly and efficient service to guests during check in/check out procedures. Call Center Performs Front Desk, Call Center, and other hotel-related duties when necessary. Sales Maximizes resort revenues by selling reservations based on predetermined rate strategies. REQUIREMENTS ? Skills Must possess excellent customer service and interpersonal skills. Must have basic math and money handling skills. Must have ability to work efficiently in a team-oriented environment. Professional Ability to maintain a high level of confidentiality and professionalism. Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. Schedule Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off. Education High School Diploma or equivalent required. Hospitality Prior Hospitality or Front Desk experience preferred. Technology Strong computer skills with proficiency in Microsoft Office applications preferred. Communication Must have good written and verbal communication skills; must be fluent and literate in English. ABOUT US APPLY NOW