Hotel Front Desk Agent

Job Summary

Floating Shifts Front Desk Agent

Shifts Needed: Open availability is essential.

Essential Functions;

• Take every opportunity to amaze the guests- Smile, have eye contact and greet guests immediately.
• Maintain a well-groomed, professional appearance at all times, including uniform and name tag.
• Actively solicit feedback from guests- Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly, being polite, courteous, and friendly.
• Be friendly, thorough, accurate, and efficient in taking reservations.
• Be friendly, thorough, accurate, and efficient in performing Check-ins/Check-outs.
• Use the guests’ names- Be knowledgeable and helpful about the local area, the hotel and hotel services- Handle messages, wake-up calls, mail, and faxes properly- Follow all applicable Company Standard Operating Procedures.
• Maintain clean workplace

Revenue Generations Skills:

• Demonstrates proper selling techniques during the reservation and walk-in process- Aggressively seek and react to opportunities to sell rooms.
• Have complete knowledge of hotel rooms, function space, other outlets, and services.
• Stays current with developments in the hotel by reviewing the communication log each shift; updates log book for next shift.
• Report potential sales contacts to the sales department.

Teamwork/Supportive Skills:

• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Book reservations for those guests who approach the Front Desk - Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior - Be understanding of, encouraging to and friendly with all co-workers - Be self motivated and use time wisely.
• Be available to work a flexible schedule to include weekends and holidays.
• Adhere to all work rules, procedures and policies established by the company including, but not limited too those contained in the associate handbook.
• Properly handle and account for keys- Be knowledgeable of policies regarding emergency procedures and security concerns- Ensure protection of guests’ room numbers.
• Requires good communication skills, both verbal and written. - Must possess basic computational ability. - Must possess basic computer skills, general knowledge of the city where hotel is located and its attractions.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work Location: In person committed to creating memorable stays for every guest!

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $13 - $15