Sales Support Specialist

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Working as a Sales Support Representative for our Channel Partners is the perfect role to introduce you to the world of sales and customer support. Our reps are expected to maintain an engaging energy and enthusiasm with our customers, surpassing their expectations every time . You should be passionate about ensuring that customers have a smooth, positive transition from the point of sale to the activation of their equipment.

This is an entry-level position where you will learn a variety of skill sets such as sales tactics and processes, Vivint systems/equipment, customer service, and time management skills. Candidates must be results-focused and relentless problem solvers. Working in this fast-paced position will provide a lot of growth opportunities for upward mobility. This position pays an hourly rate plus uncapped commission opportunities paid on performance.

Position Details

The Role:

• Working as a Sales Support Representative for our Channel Partners is the perfect role to introduce you to the world of sales and customer support. Our reps are expected to maintain an engaging energy and enthusiasm with our customers, surpassing their expectations every time. You should be passionate about ensuring that customers have a smooth, positive transition from the point of sale to the activation of their equipment.
• This is an entry-level position where you will learn a variety of skill sets such as sales tactics and processes, Vivint systems/equipment, customer service, and time management skills. Candidates must be results-focused and relentless problem solvers. Working in this fast-paced position will provide a lot of growth opportunities for upward mobility. This position pays an hourly rate plus uncapped commission opportunities paid on performance.
• Position Details:
• $17/hour plus uncapped commission (On average, Reps will make between $35k - 45k per year)
• 2 week, onsite paid training at our Provo, UT office.
• Minimum Qualifications:
• Completed High School Education, GED, or equivalent
• Must be at least 18 years of age
• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
• Computer Literate
• Desire to engage customers in an upbeat, helpful manner
• Ability to work designated shift full-time.
• Preferred Qualifications:
• Sales/Customer Service Background
• Ability to creatively solve problems
• Ability to multi-task (especially while talking on the phone)
• Attention to detail
• Learn about the Vivint Culture and why it’s a great place to grow your career!
• Here are some highlighted perks you should ask us about:
• Daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) Employer Match
• Employee Resource Groups
• WORKING CONDITIONS:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
• SAFETY:
• Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
• 17 /hour plus uncapped commission (On average, Reps will make between $35k - 45k per year)
• 2 week, onsite paid training at our Provo, UT office.
  
  

Minimum Qualifications

• Completed High School Education, GED, or equivalent
• Must be at least 18 years of age
• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
• Computer Literate
• Desire to engage customers in an upbeat, helpful manner
• Ability to work designated shift full-time.
  
  

Preferred Qualifications

• Sales/Customer Service Background
• Ability to creatively solve problems
• Ability to multi-task (especially while talking on the phone)
• Attention to detail
  
  

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) Employer Match
• Employee Resource Groups
  
  

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Safety

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.