What are the responsibilities and job description for the Install Scheduling Professional position at Vivint?
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The Role
We are hiring outbound call center employees for a full-time Install Scheduling Professional in AMI. In this role out of our Provo, UT call center, you will act as an ambassador between the sales professionals and our field technicians/managers. This position is hiring eager customer service representatives to work with the scheduling and escalation of security installations. We are looking for reps that:
What We Offer
Here are some highlighted perks you should ask us about:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
Safety
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
The Role
We are hiring outbound call center employees for a full-time Install Scheduling Professional in AMI. In this role out of our Provo, UT call center, you will act as an ambassador between the sales professionals and our field technicians/managers. This position is hiring eager customer service representatives to work with the scheduling and escalation of security installations. We are looking for reps that:
- Have a positive attitude
- Are driven to do better every day
- Demonstrate exceptional communication skills
- Are goal-driven
- Have a competitive spirit
- Provide stellar customer service
What We Offer
- Full Time employment
- $17.00/hr plus Performance Bonuses
- Paid training
- Paid Time Off
- Available shift: 10:00 AM - 6:30 PM, **rotating Sundays
- Must be able to work in office at our Provo location
- Completed High School Education, GED, or equivalent
- Must be at least 18 years of age
- Computer Literate
- Able to make outbound calls to customers, field managers/technicians concerning appointments, schedule changes, or other scheduling/dispatch related questions
- Desire to engage customers in an upbeat, helpful manner while maintaining diplomacy when addressing escalated matters
- Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
- Sales/Customer Service Background
- Ability to creatively solve problems
- Ability to multi-task (especially while talking on the phone)
- Attention to detail
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) Employer Match
- Employee Resource Groups
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
Safety
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Salary : $17