What are the responsibilities and job description for the Strategic Account Coordinator position at VIVE Collision?
Join VIVE Collision—Where People, Process, and Passion Drive Everything We Do
At VIVE Collision, our mission is rooted in People, Process, and Passion. We believe in empowering our team, creating consistency through strong processes, and fueling growth with individuals who care deeply about delivering exceptional quality. We’re looking for a Strategic Accounts Coordinator who embodies these values, someone who is people-focused, process-oriented, and passionate about supporting their team and our partners.
Position Overview
This fully remote role is ideal for someone who thrives in a fast-paced, detail-driven environment. As a Strategic Accounts Coordinator, you will interact regularly with both internal and external customers, playing a vital role in contract execution, account tracking, and cross-department support. Your communication skills, organization, and follow-through will directly contribute to the success of our Strategic Accounts program.
Key Responsibilities
- Execute contracts and accurately track account status across multiple systems and documents.
- Provide clear, professional written and verbal communication to internal team members and external partners.
- Process applications and documentation across various platforms with consistent attention to detail.
- Manage schedules, timelines, and tracking documents to ensure seamless account coordination.
- Assist cross-functional teams when needed, including helping Operations coordinate and book training-related travel.
- Uphold VIVE’s commitment to people, process, and passion in every interaction and task.
What Makes You a Great Fit
- People-Focused: You communicate with clarity, empathy, and professionalism, ensuring a positive experience for all customers and colleagues.
- Process-Oriented: You are organized, reliable, and skilled at following and maintaining structured workflows.
- Passion-Driven: You take pride in delivering exceptional quality and supporting the team’s success.
Qualifications
- Strong written and verbal communication skills required.
- Excellent scheduling, organizational, and multitasking abilities.
- Self-motivated and detail-oriented, with the ability to work independently in a remote environment.
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, Teams).
- Comfortable navigating multiple platforms and tracking account progress across various documents.
- Prior experience in auto body, collision repair, or insurance (processing, scheduling, or customer service) is a plus.
- Internal candidates preferred.
Why VIVE Collision?
- 100% remote flexibility
- Opportunity to have a meaningful impact on strategic account operations
- A culture built on supporting people, improving processes, and inspiring passion
- Room for growth within a rapidly expanding company
How to Apply:
If you’re excited to bring your people-first mindset, process discipline, and passion for excellence to VIVE Collision, please submit your resume and a brief cover letter outlining your experience and interest in the role.
We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.