Renewal Coordinator

This position serves as the Licensing Renewal Coordinator of the client. The Licensing Renewal Coordinator is charged with the responsibility of maintaining state compliance with the laws, rules, policies, and procedures of renewal and reinstatement licensing of resident and non-resident insurance producers (agents/brokers) and consultants, and resident and non-resident Insurance agencies. The position accepts and reviews license renewal and reinstatement applications, including any civil, criminal, or administrative background documents, and makes determinations as to a candidate's eligibility for renewal of a license as governed through the laws, rules, and policies of the state. The position works with the client, Vertafore/Sircon, NIPR, FINRA, and other state departments of insurance verifying possible disqualifications on an individual or firm's record. The position also utilizes MyCase, NIPR Attachments Warehouse, I-Site, Sircon for States, e-PAL, INBlZ, FINRA BrokerCheck, and other databases when reviewing renewal applications. The position processes license reinstatement waiver forms needed for producers to take the client Laws & Regulations exam as a part of reinstating an expired license within one year of the license expiring. The position advises candidates on the reinstatement process and requirements and tracks a candidate's reinstatement progress. The position maintains the client licensing renewal and reinstatement web pages at client site. The position works with system vendors, such as Vertafore/Sircon and NIPR, in troubleshooting system errors; addressing insurance producer, consultant, or client renewal/reinstatement concerns; and implementing system or process improvements. The position also manages all communications with internal and external stakeholders regarding producer, consultant, and client licensing renewal/reinstatement questions, concerns, or initiatives. The position will review, along with manager, continuing education (CE) due-date extension forms and CE retirement exemption forms; and may serve as a back-up for the receptionist.

Skill - Required / Desired - Amount of Experience
Strong Customer Service experience in a business/professional environment. - Required - 2 Years
Practical knowledge of MS Office, Word, Excel, Teams. - Required - 2 Years
High School Diploma - Required
Prior experience in the LAH/P&C insurance industry (Life, Accident & Health; Property & Casualty). - Highly desired
Prior experience working in a call center setting. - Highly desired

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status