Renewal Specialist

Job Title: Renewal Specialist

Duration: 7 Months

Location: Indianapolis, IN (Onsite)

We are seeking a detail-oriented Licensing Renewal Specialist to manage insurance license renewal and reinstatement applications for individuals and businesses. The position is responsible for reviewing applications, verifying documentation, ensuring compliance with applicable laws and regulations, and determining applicant eligibility.

Key Responsibilities:

• Review and process license renewal and reinstatement applications for insurance agents, brokers, consultants, and agencies.
• Verify application details, background documents, and licensing records to determine eligibility according to established laws, rules, and procedures.
• Coordinate with regulatory departments, enforcement teams, external organizations, and system vendors to verify information and resolve licensing concerns.
• Utilize licensing systems, databases, and online platforms to review applications, maintain records, and process reinstatements.
• Guide applicants through licensing renewal and reinstatement requirements, documentation, examinations, and deadlines.
• Track application progress and respond to inquiries from internal and external stakeholders.
• Maintain and update licensing webpages and application-related information.
• Troubleshoot system errors and coordinate with vendors to resolve technical issues and improve processes.
• Review continuing education extension requests and exemption forms in coordination with management.
• Provide administrative support and receptionist coverage when required.

Requirements:

• High School Diploma
• Strong Customer Service experience in a business/professional environment.
• Practical knowledge of MS Office, Word, Excel, and Teams

Desired.

• Prior experience in the LAH/P&C insurance industry (Life, Accident & Health; Property & Casualty).
• Prior experience working in a call center setting.

BENEFITS:

Medical, dental, vision, life, disability, EAP, and 401(k).

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.