Penalty Support Specialist

10% Onsite - will need to be onsite to process mail as needed

Processes AZ form 285(s) and form 290(s)as assigned:
Processes incoming Forms 285 and 290, reviewing for accuracy and completeness
Prepares and processes Power of Attorney (POA) forms or Penalty Abatement forms for data entry into the tax accounting system or PRU team inventory master
Ensures forms and all actions taken for paper, emails, and faxes are organized and securely stored
Researches and resolves POA and Prescreening issues and questions
Serves as a point-of-contact for taxpayer inquiries and cases related to AZ form 285(s) and form 290(s)
Provides tier 1/basic -level customer care to taxpayers regarding forms completion (Form 285 and Form 290)
Escalates intermediate and complex taxpayer inquiries and cases to senior team member
Processing the Mail (as assigned, in office)
Other duties as assigned

Preferred Skills - basic office equipment knowledge, 10 key experience

Required Skills - basic admin skills, typing, filing, etc.

Education Preferences - Associate's degree, or equivalent experience

Notes:
Hybrid
10% Onsite - will need to be onsite to process mail as needed
8:00 AM - 5:00 PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status