Data Center Network Associate

Job Title: Data Center Network Associate

Location: Onsite – 350 Cermak, Chicago, IL

Position Type: W2 / C2C

Schedule: Onsite (daily), flexible hours as needed

Job Summary

We are seeking a highly motivated, service-oriented Data Center Network Associate to support daily operations at our Chicago (ORD) data center. This role provides hands-and-eyes support within the data center environment, administers DCIM tooling (DCTrack), and supports CDK Networking, Server, and customer equipment. The ideal candidate is detail-oriented, technically curious, and comfortable working in a fast-paced, mission-critical environment.

Key Responsibilities

Data Center Operations & Ticket Management

• Manage and prioritize requests through the ticketing system, ensuring timely and accurate resolution
• Accept, close, and re-direct service tickets as required
• Identify priority issues and escalate to appropriate teams or individuals
• Coordinate activities with internal teams and external data center vendors
  
  

DCIM Administration (DCTrack)

• Learn and utilize DCTrack for accurate data center asset and capacity management
• Record and maintain:
• Power usage and power management data
• Equipment serial numbers and physical locations
• Cabinet and rack information
  

Networking & Data Center Infrastructure

• Deploy cabinets, including cabinet installation, equipment placement, and power connections
• Install, troubleshoot, and maintain copper and fiber optic cabling
• Provide configuration assistance under the guidance of Network Engineering Leads
  
  

Server & Infrastructure Support

• Deploy server, storage, and related infrastructure equipment
• Assist with troubleshooting server and infrastructure issues
• Perform initial configuration of servers and storage systems (e.g., iDRAC, management ports)
  
  

Knowledge & Service Excellence

• Continuously build knowledge of CDK products and services
• Provide accurate, timely, and customer-focused support within the data center
  
  

Required Qualifications

• Hands-on experience with wiring and cable management in a data center environment
• Ability to follow detailed technical instructions and procedures
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and manage time effectively
• Proficiency with Microsoft Office and ticketing tools such as ServiceNow
• Ability to work independently and collaboratively within a team
• Willingness to work flexible schedules, including occasional weekends and holidays
  
  

Location & Work Authorization

• Onsite Requirement: Candidates must be local to the Chicago area
• Work Location: 350 Cermak, Chicago, IL (onsite daily)
• Work Authorization: W2 / C2C