What are the responsibilities and job description for the Registrar - FT position at Vitruvian Health?
Who We Are
At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.
Our Legacy
Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.
Our Values
Our core values— Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE) —guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.
Your Career With Us
Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact.
Excellence. Every person. Every time.
JOB SUMMARY
The Registration Clerk is responsible for registering patients for emergency, inpatient, and outpatient services according to policy and procedure established by the hospital as well as verifying all insurance coverage and benefits. Serves as the first point of contact for patients presenting to the facility for service. Must professionally and courteously collect monies due to facility.
JOB QUALIFICATIONS
Education: High school graduate or GED preferred. One or two years of college preferred.
Experience: One-year experience in a hospital setting with public contact work preferred. Knowledge of Medical Terminology preferred.
Licenses/Certificates: None
Skills: Proficient with computers and excellent customer service skills.
General Responsibilities:
1. Gathers accurate demographic and financial information on Inpatient/Outpatient registration.
2. Prepares patient ID cards, wrist bands, patient folders, and appropriate forms.
3. Collects admission deposits, copays and deductibles.
4. Directs patients to the appropriate inpatient department.
5. Distributes appropriate forms to ancillary departments.
6. Monitors diagnostic tests ordered by physicians for Medical necessity according to government guidelines.
7. Verifies patient’s insurance coverage/benefits and documents information in the AS400.
8. Notifies the Business Office of Self-pay patients and UR Department of Insurance coverage issues.
General Duties
Validation Method
Rating (1=low / 5=high) see key above
Score
Comments Required for Score 1,2,5
Registers patients for all services with less than a 5% error rate according to policies and procedures established by the hospital.
Complies with EMTALA regulations with 100% accuracy.
Shares in other ER duties such as completing inpatient admissions, registering newborns, and outpatient registrations
Collects monies due from the patient including balances from previous visits and issues a cash receipt as necessary. Meets established POS goals. Documents appropriate POS Comment Code 100%
Accurately utilizes/demonstrates the use of Order Facilitator for retrieving outpatient orders (after hours)
Ensures that all appropriate insurance/demographic information is properly scanned into Cerner CPDI on all accts.
Answers and appropriately handles incoming calls from patients, other departments and physician offices.
Accurately completes MSP forms for all necessary accounts.
Understands and can accurately demonstrate how to total and balance daily cash journal at the end of each shift.
Ensures that all patient registration packets are updated in a timely manner and any outstanding charts are relayed to oncoming shift. Obtains copies of the necessary identifying information from patient (photo id and ins card)
Registers patients as necessary for outpatient services after hours and/or on weekends with minimal errors. Less than 5 returned accts from Medical Records needing additional information
Readily implements procedures of the hospital’s various emergency plans (i.e fire, disaster, and bomb threat)
Verifies Worker’s comp claims for appropriate authorization and billing address.
Provides a positive and professional image to the public for the hospital and department when greeting and assisting both internal and external customers.
Successfully registers patients by following the established look-up procedures to ensure duplicate medical records are not created.
Utilizes all tools available to assist in verifying patient insurance information. Understands the eCare system used and properly selects and documents the account accordingly.
Understands charge estimator and completes a charge estimator when applicable
Full-Time Benefits
- 403(b) Matching (Retirement)
- Dental insurance
- Employee assistance program (EAP)
- Employee wellness program
- Employer paid Life and AD&D insurance
- Employer paid Short and Long-Term Disability
- Flexible Spending Accounts
- ICHRA for health insurance
- Paid Annual Leave (Time off)
- Vision insurance