What are the responsibilities and job description for the Service Manager - Automated Traffic Enforcement position at VITRONIC Machine Vision North America?
Who We Are
VITRONIC Machine Vision is the world's leading innovation driver for industrial image processing. VITRONIC develops specialized products and software for image-based quality inspection, identification, and process optimization.
VITRONIC's forward-looking solutions help shape a safe and sustainable world. The limits of what is feasible are constantly being questioned to achieve the highest quality and productivity for companies in automotive, healthcare, transportation, automation, and logistics. Collaboration with our customers allow them to fully exploit technological capabilities and process efficiencies. Joint success forms the basis of long-term relationships with companies like BMW, Daimler, DHL, UPS, Toll Collect, Fresenius, and Sanofi, as well as public sector clients.
Since its foundation in 1984, VITRONIC has consistently grown, with operations on five continents, over 80 countries, and approximately 1,300 employees. VITRONIC systems are developed and produced at the company headquarters in Wiesbaden, Germany. VITRONIC North America is headquartered in Louisville, KY.
Position Overview
The Service Manager is responsible for overseeing the maintenance, warehouse and performance of the automated traffic enforcement systems (e.g., speed and red-light cameras and associated housings). This role ensures optimal system uptime, inventory accuracy, regulatory compliance, and high-quality service delivery to municipal and government clients.
Key Responsibilities:
- Manage day-to-day service operations for automated enforcement systems across assigned regions.
- Manage warehouse inventory and logistics including the monitoring of new inventory shipments, spare parts, reserve units, etc.
- Ensure all systems (cameras, sensors, back-office software (partnering with DevOps)) are functioning at peak performance and meet contractual SLAs.
- Develop and implement preventive maintenance schedules, manuals and service protocols.
- Monitor system health metrics and coordinate rapid responses to outages or malfunctions.
- Create effective processes for support, service, and maintenance.
- Supervise and support field technicians, service coordinators, and subcontractors.
- Provide training on equipment, safety standards, and troubleshooting procedures.
- Conduct performance evaluations and foster a culture of accountability and continuous improvement.
- Review regular service reports, performance updates, and compliance documentation.
- Address client concerns, escalations, and service requests in a timely and professional manner.
- Oversee calibration, and validation of enforcement systems in accordance with company, legal and engineering standards.
- Stay current on emerging technologies in traffic enforcement and recommend system upgrades.
- Ensure all systems comply with local, state, and federal regulations governing automated enforcement.
- Maintain accurate service records, audit trails, and calibration certifications.
- Coordinate new deployments, system upgrades, and site relocations.
- Collaborate with engineering, sales, and project management teams to ensure smooth project execution.
- Manage timelines and resource allocation for service-related projects.
Minimum Qualifications:
- Bachelor’s degree in Engineering, Information Technology, Business, or related field (or equivalent experience).
- Minimum 5 years of experience in field service management, preferably in ITS (Intelligent Transportation Systems), surveillance, or enforcement technologies.
- Knowledge of camera systems, LiDAR or radar, networking, and data systems.
- Familiarity with traffic enforcement technologies and related software platforms.
- Ability to interpret technical documents, schematics, and regulatory requirements.
- Strong leadership and team management abilities.
- Excellent communication and client relationship skills.
- Problem-solving mindset with the ability to make decisions under pressure.
- Ability to work on-call or after hours for critical system issues.
- Understanding of safety protocols and fieldwork best practices.
Preferred Qualifications:
- Experience working with government or public sector clients is highly preferred.
Benefits
- Health, Dental, and Vision coverage - company pays 90% of employee premiums.
- Retirement Plan - Simple IRA and Roth IRA with competitive options
- Short-Term Disability
- Paid Vacation and Sick Days
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected.
VITRONIC Machine Vision Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status