UCaaS Sales Engineer - US Based Lower 48 States

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Vision insurance
  
  
  

Company Overview

Vitel Global is a highly innovative AI based UCaaS provider, that is heavy in R&D with over 200 developers globally. Unlike other UCaaS providers in this space, innovation drives our GTM strategy, through continuous product development, and a focus on creating advanced features, and solution sets for the SMB to Mid-Enterprise markets.

Through continuous innovation and product development, Vitel is transforming the ease of communications for B2B with products such as our built-in voice-to-voice translations services in video conferencing, built in note taker, voice analytics, 60 AI Assistants, voice enabled avatar website chat bot (100 languages), plus other meaningful bolt on solutions. Beyond this, Vitel provides additional services like AI Scrubbed Lead Gen Lists, and supporting AI Assistants to help drive inbound and outbound revenue, which ultimately helps round out our “Business in a Box” philosophy.

Job Description

The UCaaS Sales Engineer partners with the sales and Channel teams to design, present, and support cloud communication solutions for prospective and existing customers. This role combines deep technical knowledge with strong communication skills to translate business needs into scalable UCaaS solutions. This job requires up to 50% travel for customer sites, partner visits, tradeshows, etc.

Key Responsibilities

Pre-Sales Support

• Partner with Account Executives & Channel Managers to identify customer needs and technical requirements
• Lead discovery calls to assess current telecom/IT environments, and determine future needs
• Design tailored UCaaS solutions (VoIP, collaboration tools, contact center, API & AI integrations)
• Deliver product demonstrations and technical presentations
  
  
  

Solution Design & Architecture

• Create high-level and detailed solution designs
• Ensure compatibility with customer infrastructure (network, security, endpoints)
• Recommend best practices for deployment and scalability
• Support RFP/RFI responses with technical input
  
  
  

Customer Engagement

• Act as the technical advisor and trusted consultant during the sales cycle
• Address customer concerns around reliability, security, and performance
• Provide proof-of-concept (PoC) support and pilot deployments
  
  
  

Sales Collaboration

• Support deal strategy and positioning,
• Help articulate value propositions and ROI
• Assist in closing deals by resolving technical objections
  
  
  

Post-Sales Handoff

• Work with implementation and support teams to ensure smooth onboarding
• Document solution architecture and customer requirements
  
  
  

Required Skills & Qualifications

Technical Skills

• Strong knowledge of:
• VoIP/SIP protocols
• Networking fundamentals (QoS, VLANs, firewalls, VPNs)
• Cloud platforms and SaaS delivery models
• Experience with UCaaS platforms (e.g., RingCentral, Zoom, MS Teams, Mitel, Avaya)
• Understanding of integrations (CRM, APIs, contact center tools)
• Understanding of AI Tools, and an interest in being part of a leading-edge technology development
  
  

Soft Skills

• Strong presentation and demo skills
• Ability to translate technical concepts into business value
• Excellent communication and customer-facing abilities
• Problem-solving and consultative mindset
  
  
  

Experience

• 2–7 years in sales engineering, solutions engineering, or telecom/IT roles
• Experience in UCaaS, CCaaS, or telecom is highly preferred
  
  
  

Preferred Qualifications

• Certifications (e.g., Cisco, Microsoft, or vendor-specific UCaaS certs)
• Experience with contact center solutions (CCaaS)
• Familiarity with security and compliance standards (HIPAA, SOC 2, etc.)
  
  
  

Typical Tools & Technologies

• VoIP/SIP tools (e.g., Wireshark, softphones, desk phones, mobile applications)
• CRM platforms like Salesforce
• Network diagnostic tools
• Demo environments and sandbox systems
  
  
  

Success Metrics

• New Logo & Upsell win rate and technical close support
• Customer satisfaction during pre-sales
• Accuracy and scalability of solution designs
• Time to deployment and handoff efficiency
  
  
  

This is a remote position.