Senior UCaaS Engineer

Benefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
  
  
  

NOTE: If you don't have UCaaS IE or SE experience, please don't apply. This job requires travel, some public speaking, demos, and other sales related actives, and is designed for someone with a technical background, and experience. Preference will be given to applicants with experience using our native platforms listed below.

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Company Overview

Vitel Global is a highly innovative AI based UCaaS provider, that is heavy in R&D with over 200 developers globally. Unlike other UCaaS providers in this space, innovation drives our GTM strategy, through continuous product development, and a focus on creating advanced features, and solution sets for the SMB to Mid-Enterprise markets.

Through continuous innovation and product development, Vitel is transforming the ease of communications for B2B with products such as our built-in voice-to-voice translations services in video conferencing, built in note taker, voice analytics, 60 AI Assistants, voice enabled avatar website chat bot (100 languages), plus other meaningful bolt on solutions. Beyond this, Vitel provides additional services like AI Scrubbed Lead Gen Lists, and supporting AI Assistants to help drive inbound and outbound revenue, which ultimately helps round out our “Business in a Box” philosophy.

Build the Future of AI-Powered Business Communications

VitelGlobal Communications is seeking a Senior UCaaS Sales Engineer to help drive the growth of our AI-powered communications platform. This role combines technical expertise, customer engagement, solution architecture, product demonstrations, deployment support, and sales enablement. You will work directly with customers, channel partners, and sales leadership to design, demonstrate, and deploy enterprise communication solutions.

Technical Knowledge Required

• Enterprise UCaaS Platforms
• Hosted PBX Solutions
• Contact Center Solutions
• AI Voice Agents
• WebRTC Applications
• Video Conferencing Platforms
• Team Collaboration & Messaging
• SIP Trunking & Carrier Integrations
• Mobile & Desktop Communication Applications
  
  
  

Key Responsibilities

• Conduct customer discovery sessions and technical consultations.
• Deliver product demonstrations, presentations, and proof-of-concepts.
• Support sales teams in identifying and closing UCaaS opportunities.
• Design and recommend communication solutions based on customer requirements.
• Deploy and support FreeSWITCH, Kamailio, SIP Trunks, and WebRTC environments.
• Assist customers during onboarding, migrations, and implementations.
• Support channel partners with technical training and solution guidance.
• Troubleshoot SIP, RTP, WebRTC, and VoIP infrastructure issues.
• Work closely with engineering, operations, and product teams.
  
  
  

Required Experience

• 3–7 years of UCaaS, VoIP, Telecommunications, or Sales Engineering experience.
• Hands-on experience with FreeSWITCH, Kamailio, WebRTC, SIP/RTP, and Linux.
• Experience supporting customer-facing demonstrations and deployments.
• Strong presentation, communication, and relationship-building skills.
• Ability to explain technical concepts to business and technical audiences.
• Strong troubleshooting and problem-solving abilities.
  
  
  

Preferred Platform Experience

• FusionPBX
• OpenSIPS
• AWS or Azure
• AI Voice Agents
• Speech-to-Text and Text-to-Speech
• Video Conferencing Platforms
• CRM Integrations
• Mobile VoIP Applications
• Carrier SIP Interconnections
  
  
  

Success Metrics

• Support annual revenue growth targets.
• Conduct technical demonstrations and proof-of-concepts.
• Assist in closing new UCaaS opportunities.
• Support customer onboarding and deployments.
• Enable channel partners through technical training and support.
• Maintain high customer satisfaction levels.
  
  
  

Travel Requirements

Must be willing to travel up to 30% for customer meetings, deployments, conferences, tradeshows, partner engagements, and implementation projects.

Flexible work from home options available.