What are the responsibilities and job description for the Call Representative position at VITAL HEALTH OF FLORIDA LLC?
Job Title: Call Center Representative – Primary Care
Location: Coastal Health Primary Care Office Blackshear GA
Position Summary:
Coastal Health is seeking a professional, compassionate, and detail-oriented Call Center Representative to support our primary care office. This role is responsible for assisting patients over the phone, scheduling appointments, and ensuring a smooth and positive patient experience. The ideal candidate has strong communication skills and thrives in a fast-paced healthcare environment.
Key Responsibilities:
- Answer incoming calls in a timely and professional manner
- Schedule, reschedule, and confirm patient appointments
- Assist patients with general inquiries, directions, and basic information
- Route calls to appropriate departments or clinical staff as needed
- Verify and update patient demographics and insurance information
- Document all patient interactions accurately in the system
- Maintain a high level of customer service and patient confidentiality
- Support front office operations as needed
Qualifications:
- High school diploma or equivalent required
- Previous call center or medical office experience preferred
- Strong phone etiquette and communication skills
- Ability to multitask and manage high call volumes
- Basic computer skills and experience with electronic systems
- Knowledge of medical terminology is a plus
Benefits:
- Competitive pay
- Health, dental, and vision insurance
- Paid time off (PTO)
- Retirement plan options
- Opportunities for advancement
Schedule:
Full-time position; hours may vary based on clinic needs
Minimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.