Bilingual Front Desk Associate

Front Office Check-In / Check-Out Representative 

Coastal Health is a leading provider of quality healthcare services, dedicated to offering exceptional care and a supportive work environment. We are currently seeking a bilingual motivated and career-oriented Front Office Check-In / Check-Out Representative to join our team! 
 

The Front Office Representative plays a key role in ensuring a positive patient experience by managing check-in and check-out procedures, scheduling appointments, collecting payments, and maintaining accurate patient records and accounts. 

Key Responsibilities: 

• Greet and assist patients and visitors in person and over the phone, providing excellent customer service. 

• Schedule appointments efficiently to optimize provider availability and treatment room use. 

• Monitor patient flow and communicate delays to providers when necessary. 

• Answer patient inquiries and help ease anxieties, maintaining a calm and welcoming reception area. 

• Maintain and update patient records and accounts with accurate personal and financial information. 

• Collect co-pays, balance, and assist with billing and credit policies as needed. 

• Maintain office supplies and equipment by monitoring inventory and ordering as necessary. 

• Assist during patient emergencies by following established protocols. 

• Ensure patient privacy and confidentiality are always maintained. 

• Follow office policies and procedures, and recommend improvements where applicable. 

• Collaborate with team members to support overall office efficiency and patient satisfaction. 

Qualifications: 

• High School Diploma or equivalent required. 

• Minimum 1 year of experience in a medical office or healthcare setting. 

• Strong customer service and communication skills. 

• Ability to multitask and stay organized in a fast-paced environment. 

• Proficient in scheduling, word processing, and general office software. 

• Professional demeanor with a team-oriented mindset. 

• Strong attention to detail and time management skills. 

• Flexibility and reliability are essential. 

• Competitive wages 

• Health, dental, and vision insurance 

• Life insurance 

• Short- and long-term disability 

• 401(k) plan 

• Up to 3 weeks paid time off 

• 6 paid holidays 

• Opportunities for career growth and advancement within the company 

Apply today to become part of a healthcare team that values professionalism, compassion, and career development! 

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation. Bilingual