Residential Shift Supervisor-PDC

Job Title: Residential Shift Supervisor

Department: 

Reports To: Residential Manager

Date: Jun 19, 2024

Job Summary: 

The Residential Supervisor is responsible for overseeing the day-to-day operations of their specific, residential locations during an assigned and set period of time (shift) while working alongside the team. They are responsible for ensuring all operations within their specific locations run smoothly and efficiently while also providing guidance, support, and supervision to staff. The Shift Supervisor will provide mentorship to DSP staff as well as training, and skills assessments ensuring the highest level of quality care and support is provided. They are expected to model the Vista Care Values and ensure staff adhere to workplace protocols and procedures. Fosters a safe and supportive workplace environment for employees and individuals alike. 

Duties/Responsibilities: 

• Provides operational oversight and supervision for assigned residential locations during scheduled shifts and is responsible for all administrative and program duties under the direction of the Residential Manager.

• Maintains, adheres to, and communicates company policies and procedures.

• Develops and maintains an effective communication relationship with staff members and is responsible for communication to staff regarding changes impacting the individuals supported, company communications, and other relevant information obtained through leadership, emails, etc.

• Reviews DSP attendance and responsible for the tracking of DSP attendance in accordance with established attendance policy guidelines

• Reviews and tracks medications errors in partnership with the quality team and participates in quality improvement initiatives as needed.

• Ensures adherence to driving policy and procedures and works in partnership with the Residential Manager to monitor company vehicle maintenance and operation.

• Provides corrective action, coaching, and mentorship to staff as needed in partnership with the Residential Manager and HR team

• May assist the nursing team with the distribution of medications to homes and other medication related activities.

• Oversees the smooth transition from one shift to another.

• Collaborates and partners with the scheduling team on staffing plans and needs for assigned residences.

• Provides directed and required training, mentorship, and skills assessments on a regular cadence to DSP staff including but not limited to Medication Training.

• Ensure staff adherence to Individual Support Plans (ISPs) and Behavioral Support Plans (BSPs), meeting medical, physical, psychological, and social needs and collaborates with the Residential Manager to develop and review ISPs/BSPs

• Provides crisis behavioral intervention and debriefing support to DSP’s following a crisis.

• Assists with the orientation and onboarding of new DSPs to their assigned residential locations.

• Be knowledgeable of prevention of abuse, neglect, and misappropriation of property, and self-abuse. Understands how to respond per company policies and procedures and mandatory reporting laws.

• Ensures employee and individual rights are adhered to including the right to complain without fear of retribution.

• Reviews the availability of on-site supplies and coordinates with Residential Manager on needs. Additionally maintains accurate financial records for the appropriate supplies, groceries, and household item needs in compliance with Vista Care policies.

• May provide direct care and support to individuals as needed.

• Under the direction of the Residential Manager and in partnership with the scheduling team, ensures that all residential locations assigned have the appropriate staffing coverage and fills in gaps as needed to ensure proper ratios are maintained.

• Conducts monthly program inspections and audits.

• Performs other duties as assigned. 

Qualifications and Experience: 

• Must be at least 18 years of age.

• One year experience as a caregiver or direct support professional preferred.

• Previous experience in residential services, support with individuals with disabilities, customer service, and/or human services fields preferred.  

• One year experience as a direct supervisor or manager of others preferred.

• Critical and effective decision making is essential.

• Ability to work independently.

• Ability to prioritize tasks.

• Attention to detail and organizational skills.

• Excellent interpersonal skills

• Ability to supervise and manage others while ensuring the best possible care and support is provided to individuals.

• Maintains a high degree of professionalism, including maintaining professional boundaries and adherence to confidentiality.

• Ability to function well in a high-paced, stressful environment.

• Must have a valid driver’s license.

• Successful completion of a caregiver background check required.

• Proficiency with computer technology 

Education: 

• High School Diploma, GED, or equivalent required

• College or university degree preferred.

• CPR certification preferred.

• Ability to successfully complete all applicable federal, state, and local requirements 

• Completion of Medication Administration training within 30 days of hire

• Completion of CPI training within 30 days of hire

• AFH/CBRF certification preferred (WI ONLY)

• Must complete NADSP Front line Supervisor Training or leadership training within 6 months of hire

Working Conditions/Physical Requirements: 

• Ability to lift at least fifty (50) pounds on a routine basis to assist with individuals supported.

• Ability to bend, twist, lift, reach and assist individuals supported with their movements including their ability to stand up.

• Variable weekly hours to support operational needs including evenings, nights, weekends, and holidays. Shifts may be up to 12 hours in length and may be flex between AM or PM rotations based on business needs

• Required to work in residential settings.

• Successful applicant(s) will travel to the various programs as assigned under the direction of Vista Care leadership.