Night Audit

POSITION TITLE: Night Auditor

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

ABOUT AVID HOTEL MEMPHIS SOUTHAVEN

The Avid Hotel Memphis Southaven, managed by Vista Host Management & Development

Company, is known for its modern and welcoming environment. We offer 100 rooms

designed with a commitment to simplicity, comfort, and quality. Our hotel is conveniently

located just minutes from Memphis International Airport and the vibrant Southaven Towne

Center, making it an ideal choice for business and leisure travelers alike. As a top-rated

property on TripAdvisor, our dedication to guest satisfaction is unwavering, creating a

positive experience that keeps guests coming back.

POSITION SUMMARY

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and

expense transactions, and performing front desk duties during the night shift. This role

involves providing exceptional customer service, resolving guest issues, and ensuring the

accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR?

The Night Auditor role is best suited for someone who:

• Enjoys working independently during night hours and has strong problem-solving

skills.

• Has a high level of attention to detail, especially when handling financial

transactions and accounting tasks.

• Is capable of providing excellent customer service while managing various front

desk duties.

• Thrives in an environment that requires multitasking and ensuring guest satisfaction

overnight.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• 401k.
• Life / STD Insurance.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host’s expanding portfolio.

DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service, making guests' overnight stays comfortable

and meeting team and brand goals.

• Perform quality assurance (QA) requirements for the front desk department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances

regarding security, cash handling, and guest relations.

• Act as the night manager on duty, handling guest requests, questions, and issues

throughout the hotel.

• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers

during the night shift.

• Balance all credit card transactions, prepare deposits, and verify in-house and

closed accounts.

• Conduct the property management night audit system, closing the current business

day and opening the new day.

• Manage guest complaints, documenting requests and issues, and ensuring timely

resolution and guest satisfaction.

• Organize and complete end-of-shift paperwork, phone reports, restaurant

paperwork, wake-up call reports, and audit packs.

• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and

front desk area.

• Perform other duties as assigned by management to support overnight operations.

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Strong attention to detail and the ability to manage financial transactions

accurately.

• Willingness to work night shifts, including weekends and holidays.

REQUIREMENTS

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.