POSITION TITLE

Front Office Supervisor

REPORTS TO

Guest Service Manager / Assistant General Manager / General Manager

ABOUT STARLITE YELLOWSTONE, TAPESTRY COLLECTION BY HILTON

Starlite Yellowstone, Tapestry Collection by Hilton is a newly reimagined lifestyle hotel located steps from the West Entrance of Yellowstone National Park. Following a complete down-to-studs renovation, the property now features approximately 133 modern guest rooms and amenities designed to reflect the rugged beauty and character of the Yellowstone region.

As part of Hilton's Tapestry Collection, Starlite Yellowstone offers guests a distinctive sense of place inspired by the surrounding landscape and brought to life through authentic Montana hospitality. Our team is committed to delivering memorable experiences that inspire every guest's heartfelt desire to return.

Managed by Vista Host Management & Development Company, Starlite Yellowstone is proud to be part of a growing portfolio of hotels dedicated to operational excellence, strong team culture, and exceptional guest service.

Distinctly Yellowstone. Authentically Montana.

POSITION SUMMARY

The Front Office Supervisor assists in leading the daily operations of the Front Office, ensuring exceptional guest service, operational efficiency, and compliance with Hilton brand standards. This role provides leadership and support to the front desk team, coaches team members, resolves guest concerns, and helps maintain a seamless arrival and departure experience.

The Front Office Supervisor leads by example, maintains a visible presence in the lobby, and supports the Guest Service Manager, Assistant General Manager, and General Manager in achieving guest satisfaction, financial, and operational goals.

WHO IS THIS POSITION FOR?

The Front Office Supervisor role is ideal for someone who:

• Demonstrates strong leadership and enjoys coaching and developing team members

• Has excellent communication and guest service skills

• Thrives in a fast-paced environment and effectively manages multiple priorities

• Takes ownership of guest concerns and works proactively to resolve issues

• Leads by example while maintaining professionalism and accountability

• Is committed to delivering exceptional guest experiences while supporting operational efficiency

WHY WORK FOR US?

• Competitive hourly pay or salary based on experience

• Vacation / Sick / Bereavement / Holiday Pay

• Health, Vision, and Dental Insurance

• Life and Short-Term Disability Insurance

• 401(k) Retirement Plan

• Employee travel discounts at Hilton and Vista Host properties

• Employee housing may be available for eligible team members

• Complimentary Employee Assistance Program (personal and professional support)

• Opportunities for career growth within the Vista Host portfolio

DUTIES AND RESPONSIBILITIES

• Supervise daily front office operations to ensure exceptional guest service and compliance with Hilton brand standards

• Lead by example by maintaining a visible presence in the lobby and assisting guests throughout their stay

• Support Guest Service Representatives with guest interactions, service recovery, and operational challenges

• Ensure compliance with hotel policies, cash handling procedures, credit card authorization standards, and security protocols

• Assist with scheduling, daily task assignments, and shift coverage to support operational needs

• Coach, train, and develop front office team members while promoting accountability and consistent service standards

• Monitor room inventory, arrivals, departures, upgrades, and special requests to maximize guest satisfaction

• Coordinate closely with Housekeeping, Maintenance, and other departments to ensure guest rooms are ready for arrival and guest needs are met promptly

• Monitor guest feedback, online reviews, and service recovery opportunities, taking corrective action when necessary

• Maintain accurate shift logs and ensure effective communication between shifts and departments

• Oversee Suite Shop inventory, ordering, merchandising, and cash controls

• Assist with recruiting, onboarding, and training new front office team members

• Support quality assurance initiatives and prepare for Hilton QA inspections and audits

• Assist with front office reporting, productivity, and labor management as directed by leadership

• Perform additional duties as assigned by management

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both verbally and in writing

• Previous front office, hospitality, or guest service experience required; supervisory experience preferred

• Experience with Hilton systems (PEP, Honors, and QA) preferred but not required

• Ability to stand and walk for extended periods throughout the shift

• Ability to lift up to 20 pounds occasionally

• Strong leadership, organizational, and problem-solving skills

• Ability to work flexible schedules, including evenings, weekends, and holidays

EQUAL OPPORTUNITY EMPLOYER

Vista Host Management & Development Company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

REQUIREMENTS

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.

Salary : $22