What are the responsibilities and job description for the Network Support Technician position at Vista Applied Solutions Group Inc?
Job Summary:
This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the Client’s LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.
Responsibilities:
- Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability.
- Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
- Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
- Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
- Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
- 2nd shift. 4pm-12am. Shift will be Monday through the following Wednesday. So, a 10-day shift, then 4 days off, 5-day shift 2 days off, then repeat
Qualifications:
- Minimum 1 year of experience with LAN/WAN maintenance and support.
- Minimum 1 year of call center or service desk experience.
- Strong customer service skills.
- Experience or knowledge of voice and data circuits, including troubleshooting and research.
- Familiarity with incident ticketing systems such as ServiceNow or Remedy.
Experience Required:
At least 1 year of systems analysis or service desk experience.
Education Required:
High School Diploma or GED.
Preferred Qualifications:
CompTIA Network Certification.