PC Network Technician 1

Why you will love Coca-Cola UNITED?

About us:

• Privately owned and operated with 100 years of historical strength and stability
• Dedicated to supporting internal career growth through on job training, learning and opportunity for career advancement
• Excellent Total Value Benefits Package to include:
• Two weeks paid vacation within first year
• Comprehensive Medical Preferred Provider Plan 
• Dental, vision, flex spending
• Employee Assistance Program
• Company paid life insurance ($50,000)
• Additional optional insurance (accident, critical illness, universal life, home & auto)
• Paid maternity & paternity leave
• Paid holiday & sick time
• 401(k) match (50% on first 6%; plus an additional annual match of up to 3%)
• Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)
• Competitive Compensation 
• Fast paced environment promotes a healthy lifestyle
• Tuition Reimbursement Program reimbursable up to $5250 per calendar year
   

Job Description

The PC Network Technician 1 is responsible for supporting and maintaining the Windows PC environment and the associated desktop and laptop computing hardware. This position is also responsible for supporting and maintaining the networking infrastructure and hardware.

What your day will look like:

• Provides prompt technical support to personnel using PC and networking equipment
• Answers technical questions
• Research and resolves problems and suggest solutions
• Repairs or replaces malfunctioning equipment
• Works with peers across the Corporate IT organization to ensure high quality solutions are deployed and maintained using consistent technologies and industry best practices framework
• Troubleshoot, repair, and replace desktop and laptop hardware 
• Assist with basic network configuration and resolve connectivity issues 
• Conduct sessions to help users understand new hardware and software 
• Maintain detailed records of support activities and resolutions for accountability and knowledge sharing 
• Handle basic software issues and account access 
• Engage with external vendors for unresolved issues 
• Collaborate with Tier 1 and Tier 2 support teams to improve service efficiency 

What you need to succeed:

• Minimum age 18 years old
• Valid driver’s license required and obligation to maintain compliance with UNITED fleet policy
• Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
• Regular and prompt attendance is an essential function of the job
• Ability to read, write and speak English 
• Ability to maintain a neat professional appearance within Company guidelines
• Ability to maintain safety and security of Company assets
• Ability to utilize all Company provided resources and technology
• Associate degree (A. A.) or equivalent from two-year College or technical school; or 1 to 2 years of related experience and/or training; or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Familiar with Microsoft Windows Operating System, Microsoft Office, and Network Cabling (copper & fiber)
• Experience in supporting, troubleshooting, and maintaining various types of PC and networking.  Mobile equipment support experience desirable but not required
• Required to have a strong background in technical support as well as have excellent presentation and communication skills with a demonstrated focus on customer service
• Strong ability to interact, communicate and influence within multiple levels of the organization
• Travel up to 25-35% mainly within the Regional Support area where the technician is based

Physical Requirements

Position will be required to comply with the CCBCU Personal Protective Equipment Program. Position is required to wear safety toed shoes when performing the following tasks: Operating Powered Industrial Equipment or Working in an Area where Powered Industrial Equipment is in use, Fleet Maintenance, Working with Palletized Product, Use of Hand Trucks/Dollies to Deliver Product, Cooler Services, etc.

(X) None = 0% (0 hrs)

(L) Limited = 1% (1 hr)

(O) Occasionally = 2%-25% (1-2 hrs)

(F) Frequently = 26%-50% (3-4 hrs)

(R) Repeatedly = 51%-75% (5-6 hrs)

(C) Continuously = 76%-100% (7 hrs)