What are the responsibilities and job description for the Network Engineer position at Visory?
The Technical Support Network Engineer role is primarily responsible for supporting / troubleshooting client network issues. The secondary responsibility of this role includes working with our service delivery network team to design, deploy, and support client networks. This includes both new installations and infrastructure upgrades, ensuring minimal disruption to client operations while meeting support timelines and business goals. This role reports directly to the Senior Director, Service Operations.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Support and troubleshoot network specific client tickets involving firewalls, switches, access points, routers, and other network related elements.
• Deploy network infrastructure (switches, firewalls, routers, wireless, etc.) across client environments.
• Perform network migrations, upgrades, and cutovers with detailed planning and risk mitigation.
• Implement best practices and client-specific configurations for security, performance, and reliability.
• Work with other Client Support Center (CSC) Tier 2 and Tier 3 team members to resolve client issues/concerns.
• Support sales engineers, project managers, and clients to define technical requirements and create implementation plans.
• Configure network equipment (Cisco, Fortinet, Meraki, etc.) according to project scope.
• Perform remote or on-site deployments, including after-hours work when necessary.
• Document all configurations, IP schemas, device roles, and implementation details.
• Conduct pre- and post-implementation testing to verify functionality and performance.
• Act as an escalation point during or shortly after project go-live.
• Transition ongoing support to NOC/helpdesk after stabilization period.
• Hardware maintenance and patching as needed
• Participate in an on-call rotation as needed
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
• High school diploma or general education degree (GED), and three to five years related experience and/or training, or equivalent combination of education and experience.
• Bachelor's degree (B. S.) from four-year college or university preferred.
• Professional IT Certifications, such as: CCNA, SNSA or equivalent & Meraki ECMS.
Software and Computer Experience:
• Demonstrated proficiency in core networking protocols including TCP/IP, OSPF, BGP, VLANs, and IPSec VPN, with working knowledge of SD-WAN, RADIUS/TACACS , QoS, and 802.1X. Experience with advanced topics such as VXLAN/EVPN, network automation (NETCONF, REST APIs), and cloud networking (AWS/Azure).
• Proficient with PSA systems such as ConnectWise.
• Microsoft Office Suite (Excel, Outlook, Word).
• Hands-on experience with Meraki, WatchGuard platforms required. Other platforms (Fortinet, Palo Alto, Sophos, SonicWall, etc) preferred.
• Familiarity with Python and JavaScript
• Knowledge of Windows Server administration
• Familiarity with network monitoring and management tools such as Logic Monitor or PRTG
• Diagnosis skills of complex technical issues.