Intake Nurse FT w/ Benefits - Middletown, RI

Visiting Nurse Home & Hospice is seeking an experienced RN for their Intake Team. The Intake RN is responsible for coordinating the intake and referral process for home healthcare and hospice services, including reviewing clinical and insurance information, coordinating admissions, verifying benefits and authorizations, and maintaining accurate EHR (electronic healthcare record) documentation. The role serves as a liaison between referral sources, hospitals, patients, and internal teams to ensure timely, compliant, and high-quality patient care coordination. Supports customer service, intake workflow management, and regulatory compliance while assisting with referral follow-up, hospital holds, and process improvement initiatives. The role is a full-time, 40-hour per week, position with 8AM-4:30PM hours or similar at our Middletown office. There is a rotating weekend commitment of every 4th weekend and a rotation holiday commitment up to every other holiday.

We are also hiring for Per Diem Intake RNs so if you are not looking for full-time work but would like to supplement your current schedule, please apply.

What will you do as an Intake RN?

• Manage home healthcare referrals and intake coordination
• Review clinical, insurance, and demographic information for admissions
• Coordinate timely patient admissions with clinical and scheduling teams
• Verify insurance benefits, authorizations, and identify coverage issues
• Serve as liaison between hospitals, referral sources, patients, and staff
• Maintain accurate EHR documentation, referral tracking, and communication notes
• Monitor hospitalized patient referrals and manage hospital hold processes
• Ensure compliance with HIPAA, payer guidelines, and agency policies
• Provide excellent customer service and support intake process improvements
• Assist with administrative duties and intake workflow management as needed

What are the qualifications to be an Intake Registered Nurse (RN)?

• Excellent interpersonal and telephone communication skills.
• Knowledge of agency programs, policies, and procedures.
• Ability to work cooperatively with clinical administrators, managers, and staff within the agency.
• Strong critical thinking and problem-solving skills.
• Ability to organize workload in a busy environment and manage competing priorities.
• Attention to detail and accuracy in capturing and documenting referral information.
• Ability to work with highly confidential information.

What Professional Standards are expected?

· Quality Improvement: Complies with quality improvement practices and procedures; participates in QI activities and recommends improvements as appropriate.

· Decision Making: Makes decisions reflecting knowledge of facts; evaluates risk; uses sound judgment; informs supervisor of difficult problems and uses reference materials for unfamiliar situations.

· Personal Development: Maintains and advances competency through education and required training; participates in committees/meetings as assigned; meets agency competency standards.

· Environment: Maintains a clean, safe, and adequately supplied work area and contributes to agency upkeep.

· Teamwork and Cooperation: Works cooperatively with intake leadership and agency personnel; communicates respectfully; supports program/agency needs including flexible hours when necessary.

· Communication and Confidentiality: Maintains effective communication channels; uses appropriate, courteous language; maintains composure under stress; protects employees, patient, and agency confidentiality.

What kind of Education/Experience do I need?

• Graduate of an NLN approved program in Nursing.
• Maintain RN licensure in Rhode Island and Massachusetts. If a Massachusetts RN license is not held at time of hire, the employee will have the first year of employment to obtain it.
• Preferable minimum of four (4) years of clinical experience, preferably in acute medical-surgical nursing. The background is essential for reviewing referrals identifying urgent patient needs such as catheters, wound care/ wound assessment, care specific to transplant patients etc.

Experience some of the best benefits in healthcare including:

• FOUR weeks paid time off plus additional paid sick time
• 401(k) with employer contributions
• Heath, Dental, Vision, Life, and Disability insurance
• Flexible spending accounts
• Parental leave
• Tuition reimbursement
• Employee assistance program

It is the policy of Visiting Nurse Home & Hospice to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Pay: $38.00 - $47.00 per hour

Benefits:

• 401(k)
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid sick time
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you willing to work every 4th weekend and every other minor holiday?

Experience:

• Medical-surgical Nursing : 4 years (Preferred)

License/Certification:

• Rhode Island Registered Nursing License (Required)

Work Location: In person

Salary : $38 - $47