Business Development Referral Coordinator

Business Development and Referral Coordinator

In the position, 

The Hospital Referral Coordinator (HRC) plays a critical role in ensuring patients are connected to the appropriate services within VNHS and the Business Development Team. The HRC is responsible for coordinating referrals, managing relationships, and supporting the VNHS Business Development Team.  The HRC will serve as a liaison to the business partner and provide process support and education to both the business partner and the VNHS team.  The HRC will gain expertise in the business processes and technology required to ensure the seamless, efficient exchange of information necessary to sustain the agreed-upon service level/standard operating procedures.  This role ensures the timely, accurate dissemination of information and communication between the patient, caregivers, and pay source(s) to support continuity of care.  The HRC ensures that all required prior authorization(s) are obtained to ensure payer compliance and to provide exceptional customer service to patients, caregivers, and families. By proactively addressing barriers to care and resolving issues, the HRC supports clinical teams in delivering efficient, high-quality healthcare services while ensuring compliance with organizational policies and regulatory requirements.

About Visiting Nurse Health System
 
 A leading provider of home healthcare, long-term care at home, hospice, and palliative care services, helping patients and their loved ones receive care at home following an illness, surgery, or hospital stay.

Our vision is to be the first choice for patients, families, payers, and other healthcare providers when they need home healthcare services.  To achieve patient and employee satisfaction scores and clinical outcomes within the top 10 percent of all home healthcare providers in the U.S.  To continue to invest in our strong community partnerships, coordinated care solutions, top-performing workforce, and innovative technologies to improve affordability throughout the healthcare continuum.  To be a financially strong organization that healthcare professionals prefer to work for.

 For more information, visit our website: vnhs.org 

What you'll be doing…

• Process and tracking referrals from the business partner to VNHS services, ensuring that patients are connected to the right VNHS representative, service catchment, or geographical area aligned with requested services, expertise, and staff resources.
• Follows up and ensures all referral information is timely, targeted, and communicated accurately.  
• Timeliness of care, by developing referral plans to achieve agency growth goals,
• Referral Report (Patients in the referral process for capacity planning)
  • Timeliness of responses, identify, cultivate, and maintain strong relationships with referral sources, including physicians’ discharge planning, case managers, and community partners.  
  • Timely Initiation of Care, Track referral activity, conversion rates, and referral source performance to measure marketing effectiveness and identify opportunities for improvement.
  • Maintain up-to-date CRM and/or referral database with all contacts and referral metrics.
  • Provide regular performance reports and feedback on educational events to leadership, including competitive insights within the referral portal.
  • Work closely with the internal Business Development and Sales team to contact physicians’ offices for outstanding orders, assist with filling PTO gaps while supporting the administrative tasks of the team, including community events, health fairs, and professional network functions to support brand awareness.
  • Ensure all activities comply with HIPAA, CMS, Home Health, and the State Department of Community Health, and Home Health guidelines.  
  • Participate in activities to support individual growth, development, and continuous improvement.

Do you have…

• High School Diploma or GED required, or an Associate's Degree in Nursing, Business Administration, Marketing, or a related field preferred.  
• At least 2 years of progressive experience in administration, supporting a home health or hospice setting, preferred.   
• A strong knowledge of medical terminology and common payers’ processes is required.  
• Excellent written and spoken communication, problem-solving skills,
• 1-3 years of experience using client relationship management (CRM) tools,
• 3 years of demonstrated knowledge and experience with Microsoft Office Suite.  
• Strong attention to detail, discretion, judgment, and sense of urgency.
• A demonstrated ability to handle multiple priorities and tight timelines in a fast-paced work environment.

Benefits

• 403(b) with match
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Employee Discount Program
• Flexible work schedules
• Pet Insurance