What are the responsibilities and job description for the Office Manager – Senior Home Care position at Visiting Angels Columbus Ohio?
Office Manager - Senior Home Care
Location: Visiting Angels, Columbus, Ohio
Type: Full-Time, In-Person
Compensation: $63,000-$68,000/yr. Plus bonuses, commission, benefits, and PTO
Reports to: Executive Director / Ownership
Position Purpose
The Office Manager oversees daily administrative and operational functions across two office territories and the Residential Assisted Living (RAL) home.
Primary responsibilities:
Recruiting & Retention
Scheduling Operations
On-Call Schedule Management
Compliance with state and program regulations (SO, VA, etc.)
Secondary responsibilities:
Marketing support
Backup for payroll and billing
Backup support for Client Wellness Manager
Key Responsibilities
Act as the main point of contact for office-related needs
Develop and improve policies, procedures, and workflows
Lead team meetings and set clear expectations and priorities
Conduct performance reviews and provide coaching
Maintain employee records and ensure HR compliance
Support employee development and retention initiatives
Reduce open shifts, missed shifts, and last-minute changes
Improve staffing reliability through proactive planning
Participate in on-call rotation
Handle urgent client and caregiver issues
Document and escalate issues as needed
Complete and submit weekly and monthly reports
Maintain audit readiness across offices and RAL
Maintain office organization and supplies
Provide basic IT and systems support
Manage vendor relationships and contracts
Support onboarding (equipment, system access, etc.)
Coordinate team events and activities
Support billing processes and resolve discrepancies
Key Performance Metrics (KPIs)
Recruiting & Retention
Applicant-to-hire conversion rate
Time-to-hire
30/60/90-day retention
Overall caregiver retention
% of open shifts at start of week
Scheduling & Coverage
Shift fill rate
Missed shift rate
Late start rate
Continuity of care (caregivers per client)
On-Call Performance
Response time
Repeat issues within 30 days
Compliance & Operations
Audit scores
Documentation timeliness
Incident reporting timeliness
Regulatory readiness
Operational Support
Continuity of operations (no missed deadlines during absences)
Qualifications
Associate’s degree in Business Management (preferred)
1 year experience in home care (preferred)
Proficiency in Google Sheets, Gmail, Google Docs, Wellsky, (Clearcare), Podium, and Paycor (Preferred)
Strong communication and organizational skills
Reliable transportation
Ability to meet all compliance and screening requirements
Location: Visiting Angels, Columbus, Ohio
Type: Full-Time, In-Person
Compensation: $63,000-$68,000/yr. Plus bonuses, commission, benefits, and PTO
Reports to: Executive Director / Ownership
Position Purpose
The Office Manager oversees daily administrative and operational functions across two office territories and the Residential Assisted Living (RAL) home.
Primary responsibilities:
Recruiting & Retention
Scheduling Operations
On-Call Schedule Management
Compliance with state and program regulations (SO, VA, etc.)
Secondary responsibilities:
Marketing support
Backup for payroll and billing
Backup support for Client Wellness Manager
Key Responsibilities
- Agency Operations & Leadership
Act as the main point of contact for office-related needs
Develop and improve policies, procedures, and workflows
Lead team meetings and set clear expectations and priorities
- Recruiting, Retention & Team Management
Conduct performance reviews and provide coaching
Maintain employee records and ensure HR compliance
Support employee development and retention initiatives
- Scheduling Operations
Reduce open shifts, missed shifts, and last-minute changes
Improve staffing reliability through proactive planning
- On-Call & After-Hours Coverage
Participate in on-call rotation
Handle urgent client and caregiver issues
Document and escalate issues as needed
- Compliance & Reporting
Complete and submit weekly and monthly reports
Maintain audit readiness across offices and RAL
- Office Administration & Support
Maintain office organization and supplies
Provide basic IT and systems support
Manage vendor relationships and contracts
Support onboarding (equipment, system access, etc.)
Coordinate team events and activities
- Backup Payroll & Billing
Support billing processes and resolve discrepancies
Key Performance Metrics (KPIs)
Recruiting & Retention
Applicant-to-hire conversion rate
Time-to-hire
30/60/90-day retention
Overall caregiver retention
% of open shifts at start of week
Scheduling & Coverage
Shift fill rate
Missed shift rate
Late start rate
Continuity of care (caregivers per client)
On-Call Performance
Response time
Repeat issues within 30 days
Compliance & Operations
Audit scores
Documentation timeliness
Incident reporting timeliness
Regulatory readiness
Operational Support
Continuity of operations (no missed deadlines during absences)
Qualifications
Associate’s degree in Business Management (preferred)
1 year experience in home care (preferred)
Proficiency in Google Sheets, Gmail, Google Docs, Wellsky, (Clearcare), Podium, and Paycor (Preferred)
Strong communication and organizational skills
Reliable transportation
Ability to meet all compliance and screening requirements
Salary : $63,000 - $68,000