What are the responsibilities and job description for the Scheduling Coordinator position at Visiting Angels Columbus Ohio?
Scheduling Coordinator - Senior Home Care
Location: Columbus, Ohio
Position Type: Full-Time, in person
Compensation: $45,000 - $53,000/yr. Plus bonuses, benefits, and PTO
Position Summary
The Scheduling Coordinator plays a vital role in ensuring clients receive consistent, high-quality care by managing and maintaining caregiver schedules. This role requires balancing client needs, caregiver availability, and agency policies to create seamless care experiences. The Scheduling Coordinator is the primary point of contact for caregivers regarding assignments and scheduling, while also supporting clients and families with timely communication and schedule adjustments.
Key Responsibilities
Match caregivers with clients based on skills, experience, location, and client preferences.
Ensure continuity of care by minimizing changes in caregiver assignments whenever possible.
Adjust schedules promptly in response to call-offs, client changes, or emergencies.
Track caregiver availability, preferences, and restrictions in scheduling software.
Communicate promptly with clients and families regarding any changes in caregiver schedules.
Provide professional, courteous, and compassionate customer service to clients, families, and staff.
Collaborate closely with the team to ensure client care plans are fully supported.
Ensure compliance with state, federal, and Visiting Angels policies regarding caregiver assignments.
Document caregiver call-offs, tardiness, or availability changes for performance records.
Assist with timesheet and payroll verification by confirming shifts worked.
Provide feedback to management regarding caregiver performance or recurring scheduling issues.
Participate in after-hours or on-call scheduling rotation, if required.
Qualifications
Experience:
Previous experience in scheduling, staffing coordination, or office administration preferred.
Experience in home care, healthcare, or senior services strongly preferred.
Skills:
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills (both verbal and written).
Proficient in scheduling software, Wellsky (formerly ClearCare), and basic computer applications.
Ability to remain calm under pressure and resolve scheduling conflicts quickly.
Compassionate, patient, and professional demeanor when working with seniors and caregivers.
Working Conditions
Standard office environment with frequent phone and computer use.
May require participation in after-hours on-call scheduling rotation.
Fast-paced environment requiring quick decision-making and adaptability.
At Visiting Angels, we are dedicated to providing compassionate, professional home care that helps seniors live safely and independently. As a Scheduling Coordinator, you will play a critical role in making sure every client receives the right care, from the right caregiver, at the right time. Join a supportive team where your organizational skills directly improve the lives of families in our community.
Location: Columbus, Ohio
Position Type: Full-Time, in person
Compensation: $45,000 - $53,000/yr. Plus bonuses, benefits, and PTO
Position Summary
The Scheduling Coordinator plays a vital role in ensuring clients receive consistent, high-quality care by managing and maintaining caregiver schedules. This role requires balancing client needs, caregiver availability, and agency policies to create seamless care experiences. The Scheduling Coordinator is the primary point of contact for caregivers regarding assignments and scheduling, while also supporting clients and families with timely communication and schedule adjustments.
Key Responsibilities
- Scheduling & Coordination
Match caregivers with clients based on skills, experience, location, and client preferences.
Ensure continuity of care by minimizing changes in caregiver assignments whenever possible.
Adjust schedules promptly in response to call-offs, client changes, or emergencies.
Track caregiver availability, preferences, and restrictions in scheduling software.
- Communication & Support
Communicate promptly with clients and families regarding any changes in caregiver schedules.
Provide professional, courteous, and compassionate customer service to clients, families, and staff.
Collaborate closely with the team to ensure client care plans are fully supported.
- Documentation & Compliance
Ensure compliance with state, federal, and Visiting Angels policies regarding caregiver assignments.
Document caregiver call-offs, tardiness, or availability changes for performance records.
Assist with timesheet and payroll verification by confirming shifts worked.
- Team Support
Provide feedback to management regarding caregiver performance or recurring scheduling issues.
Participate in after-hours or on-call scheduling rotation, if required.
Qualifications
Experience:
Previous experience in scheduling, staffing coordination, or office administration preferred.
Experience in home care, healthcare, or senior services strongly preferred.
Skills:
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills (both verbal and written).
Proficient in scheduling software, Wellsky (formerly ClearCare), and basic computer applications.
Ability to remain calm under pressure and resolve scheduling conflicts quickly.
Compassionate, patient, and professional demeanor when working with seniors and caregivers.
Working Conditions
Standard office environment with frequent phone and computer use.
May require participation in after-hours on-call scheduling rotation.
Fast-paced environment requiring quick decision-making and adaptability.
- Remote days are available.
At Visiting Angels, we are dedicated to providing compassionate, professional home care that helps seniors live safely and independently. As a Scheduling Coordinator, you will play a critical role in making sure every client receives the right care, from the right caregiver, at the right time. Join a supportive team where your organizational skills directly improve the lives of families in our community.
Salary : $45,000 - $53,000