What are the responsibilities and job description for the LPN Operations Manager - Senior Home Care position at Visiting Angels Columbus Ohio?
Location: Visiting Angels Columbus
LPN Preferred
Type: Full-time in person
Compensation:
$62,000 - $68,000/yr. In base salary
Additional commission and bonuses are available based on performance
Benefits and retirement plans are available
Reports To: Executive Director / Ownership
Position Summary
The Operations Manager is responsible for overseeing and coordinating the daily operations of Visiting Angels’ home care services for seniors in the Columbus, Ohio area. This role ensures the seamless delivery of high-quality, compassionate care to clients while maintaining compliance with state regulations, company policies, and program requirements (including Veteran Affairs, Senior Options, and private pay). The Operations Manager provides leadership, strategic direction, and hands-on support to the care team, administrative staff, and recruitment functions to drive both client satisfaction and business performance.
Key Responsibilities
Monitor client satisfaction through managing our client and caregiver check-ins, surveys, and feedback loops.
Partner with our RN and Case Managers to ensure personalized care plans are implemented and updated as client needs evolve.
Conduct regular audits of client files, visit notes, and care plans to ensure compliance with regulatory and internal standards.
Investigate and resolve service concerns, caregiver performance issues, or client complaints promptly and professionally.
Oversee training, continuing education, and skill development programs for caregivers.
Implement performance management processes, including coaching, evaluations, corrective actions, and recognition programs.
Maintain staffing levels that meet client demand while balancing cost and efficiency.
Help us maintain a culture of accountability, empathy, and teamwork.
Monitor open shifts and implement strategies to minimize last-minute call-offs and unstaffed clients.
Track caregiver utilization, overtime, and productivity metrics.
Maintain up-to-date caregiver records, including background checks, credentials, and required training.
Lead preparedness for state inspections, audits, and quality reviews.
Investigate and document incidents, accidents, or client safety concerns with corrective actions.
Track and report KPIs such as caregiver retention, client satisfaction, shift fulfillment, overtime usage, and revenue growth.
Collaborate with leadership to set goals, create budgets, and forecast staffing needs.
Lead weekly operational meetings with office staff.
Qualifications
Compassionate, client-centered approach with commitment to Visiting Angels’ mission.
Proficiency in scheduling software and other digital tools.
Strong leadership skills with the ability to manage diverse teams of caregivers and office staff.
Excellent attention to detail, problem-solving, organizational, and communication skills.
(Preferred) Knowledge of Ohio state home care regulations, VA programs, and private pay service structures.
(Preferred) 3-5 years of experience in healthcare operations, home care, or senior services management.
(Preferred) Bachelor’s degree in Healthcare Administration, Business Management, or related field.
Core Skills
Leadership & People Development
Client-Centered Service Orientation
Operational Excellence & Process Improvement
Problem Solving & Crisis Management
Communication & Relationship Building
Strategic Planning & Execution
LPN Preferred
Type: Full-time in person
Compensation:
$62,000 - $68,000/yr. In base salary
Additional commission and bonuses are available based on performance
Benefits and retirement plans are available
Reports To: Executive Director / Ownership
Position Summary
The Operations Manager is responsible for overseeing and coordinating the daily operations of Visiting Angels’ home care services for seniors in the Columbus, Ohio area. This role ensures the seamless delivery of high-quality, compassionate care to clients while maintaining compliance with state regulations, company policies, and program requirements (including Veteran Affairs, Senior Options, and private pay). The Operations Manager provides leadership, strategic direction, and hands-on support to the care team, administrative staff, and recruitment functions to drive both client satisfaction and business performance.
Key Responsibilities
- Care Delivery & Quality Assurance
Monitor client satisfaction through managing our client and caregiver check-ins, surveys, and feedback loops.
Partner with our RN and Case Managers to ensure personalized care plans are implemented and updated as client needs evolve.
Conduct regular audits of client files, visit notes, and care plans to ensure compliance with regulatory and internal standards.
Investigate and resolve service concerns, caregiver performance issues, or client complaints promptly and professionally.
- Staff Management & Development
Oversee training, continuing education, and skill development programs for caregivers.
Implement performance management processes, including coaching, evaluations, corrective actions, and recognition programs.
Maintain staffing levels that meet client demand while balancing cost and efficiency.
Help us maintain a culture of accountability, empathy, and teamwork.
- Scheduling & Workforce Optimization
Monitor open shifts and implement strategies to minimize last-minute call-offs and unstaffed clients.
Track caregiver utilization, overtime, and productivity metrics.
- Compliance & Risk Management
Maintain up-to-date caregiver records, including background checks, credentials, and required training.
Lead preparedness for state inspections, audits, and quality reviews.
Investigate and document incidents, accidents, or client safety concerns with corrective actions.
- Operational Leadership & Reporting
Track and report KPIs such as caregiver retention, client satisfaction, shift fulfillment, overtime usage, and revenue growth.
Collaborate with leadership to set goals, create budgets, and forecast staffing needs.
Lead weekly operational meetings with office staff.
Qualifications
Compassionate, client-centered approach with commitment to Visiting Angels’ mission.
Proficiency in scheduling software and other digital tools.
Strong leadership skills with the ability to manage diverse teams of caregivers and office staff.
Excellent attention to detail, problem-solving, organizational, and communication skills.
(Preferred) Knowledge of Ohio state home care regulations, VA programs, and private pay service structures.
(Preferred) 3-5 years of experience in healthcare operations, home care, or senior services management.
(Preferred) Bachelor’s degree in Healthcare Administration, Business Management, or related field.
Core Skills
Leadership & People Development
Client-Centered Service Orientation
Operational Excellence & Process Improvement
Problem Solving & Crisis Management
Communication & Relationship Building
Strategic Planning & Execution
Salary : $62,000 - $68,000
