Director of Operations / Integrator [HT-1015743]

MIDWEST DISC CLINIC

DIRECTOR OF OPERATIONS / INTEGRATOR

THE PERSON

Are you someone who thrives in bringing structure to fast-moving environments and turning vision into reality? Do you naturally take ownership, follow through, and ensure that nothing falls through the cracks? Are you energized by solving complex operational challenges while keeping people at the center of your decisions? Do you enjoy being the steady force that aligns teams, builds systems, and helps an organization scale with purpose? If you are a driven, solutions-oriented leader who brings clarity, accountability, and momentum, we want to talk to you!

Our ideal Director of Operations / Integrator is:

• A Relentless Executor You do what you say you will do. You bring initiatives across the finish line and do not allow details to slip. Accountability starts with you and extends to the entire team.
• A Strategic Problem Solver You think ahead and anticipate challenges before they arise. You use data, logic, and experience to guide decisions. You are not afraid to challenge ideas when needed, and you can clearly explain your reasoning.
• An Organized Builder You bring order to complexity and enjoy creating systems that scale. You are both highly organized and action oriented. Messy situations do not overwhelm you. They motivate you.
• A Calm and Confident Leader You remain steady in high-pressure situations and help others do the same. You lead with emotional intelligence and understand how to navigate different personalities. You can be firm, direct, and empathetic all at once.
• A People-First Operator You value relationships and prioritize people over ego or short-term wins. You build trust through honesty, consistency, and integrity. You motivate others and create a culture where accountability and support go hand in hand.

Our ideal Director of Operations / Integrator is a key driver of growth and stability within Midwest Disc Clinic. This person brings clarity to the Visionary’s ideas and ensures they are executed with excellence. They create the structure, systems, and accountability needed to scale while preserving the heart of the organization. This is an opportunity to build something meaningful, lead with purpose, and make a lasting impact on both the team and the patients they serve.

RESPONSIBILITIES

The responsibilities of the Director of Operations / Integrator role include, but are not limited to:

Operational Leadership and Optimization

• Evaluate current systems, workflows, and team structure to identify gaps and opportunities
• Observe day-to-day operations to improve patient flow, team efficiency, and overall performance
• Implement solutions that create consistency, organization, and operational excellence
• Lead the evaluation and rollout of key technologies, including EMR systems

Systems, Structure, and Accountability

• Build and implement scalable systems, SOPs, and operational frameworks
• Develop KPIs, scorecards, and dashboards to track performance and drive results
• Implement and lead EOS, including facilitating L10 meetings and ensuring accountability
• Define clear roles, responsibilities, and expectations across the organization
• Train and hold the team accountable to processes and standards

Leadership and Team Development

• Develop the organizational structure and support future growth planning
• Coach leaders to take ownership of outcomes and lead effectively
• Act as the bridge between the Visionary and the team to ensure alignment and clarity
• Foster a high performing, people first culture grounded in trust and accountability

Talent and Financial Oversight

• Build and maintain a strong recruiting pipeline and support hiring decisions
• Partner with the fractional CFO on budgeting, forecasting, and financial performance
• Identify opportunities to improve efficiency and profitability while maintaining a patient first approach

Growth and Patient Experience

• Drive execution of growth priorities and ensure the business is positioned to scale
• Ensure a consistent, high quality patient experience across all touchpoints
• Maintain compliance with healthcare standards and oversee key vendor relationships

** This is full-time, in-person position based in Shipshewana, IN. **

QUALIFICATIONS

Required:

• 5 to 10 years of experience in executive-level leadership roles (Director of Operations, COO, or similar), with a track record of building and leading high performing teams
• Proven ability to drive accountability and oversee day-to-day operations within a growing organization
• Demonstrated success scaling a small to mid-sized business, ideally to $15M in revenue
• Strong experience building systems, SOPs, and operational infrastructure that support growth and scalability
• Financial and operational acumen, including ownership of P&L and key performance metrics
• Data driven and change-oriented, with the ability to implement new systems, develop KPIs, and lead teams through growth and transformation

Preferred:

• Experience scaling a business beyond $20M in revenue
• Background in healthcare or a related service-based industry
• Familiarity with licensing, franchising, or hub and spoke growth models
• Experience with EOS or similar operating systems such as Scaling Up or Good to Great frameworks
• Experience evaluating and implementing business systems or technology to improve operations

Desired:

• Direct experience working within a chiropractic or functional medicine practice

THE COMPANY – MIDWEST DISC CLINIC

Midwest Disc Clinic is a specialized, fast growing healthcare organization focused on non-surgical disc repair, serving patients from across the United States and Canada. The clinic has built a unique and highly differentiated model within the chiropractic and spine care space, delivering life changing outcomes for individuals who have often exhausted traditional options. Driven by a strong, values-based mission, the team is passionate about restoring quality of life and helping patients get back to what matters most. With increasing national demand and a proven model, Midwest Disc Clinic is positioned for significant growth and expansion, creating a rare opportunity to scale a purpose driven, industry leading practice.

WHY WORK WITH US

• Purpose driven work that genuinely changes lives
• Ownership is invested in growth, innovation, and doing things the right way
• Opportunity to step into a true leadership role and help shape the future of the business
• A people first culture that prioritizes patients and team members
• A peaceful, family friendly community with access to major cities nearby
• A challenging and rewarding environment where performance is recognized
• A place where new ideas are welcomed and growth is encouraged

OUR CORE VALUES

• Integrity Say what you mean / mean what you say; Trustworthy; Honest; Doing the right thing even when no one is looking; Doing what is right for the patient – even when it’s inconvenient; Reputation over profit.
• Dependability Show up on time; Show up all the time; “Yes, I can” attitude; Make it happen; Initiative to learn = consistent execution.
• Efficiency Use time well; Employe strategies & learn styles to adapt to requirements; Be strategic; Maximize each task; Optimize time to produce desired results.
• Excellence Get results; No excuses; Have a desire to improve people’s lives; Top performer; Look for greatness; Delivering care that considers the whole person; Be the best we can be – initiative in growth.

Salary: $140k - $160k base performance-based bonus

Benefits: IRA Matching, PTO

If you are ready to lead, build, and scale a business with purpose, then apply now!

Salary : $140,000 - $160,000