What are the responsibilities and job description for the Electronic Data Interchange Specialist position at Visionet Systems Inc.?
White Glove Onboarding & B2B Integration Delivery Lead
We’re seeking an experienced and hands-on professional to lead the delivery of B2B/EDI projects and shape future of our White Glove Onboarding Practice. You’ll play a pivotal role in ensuring customers experience smooth onboarding, seamless integrations, and outstanding delivery quality across our PartnerLinQ platform.
This is a high-visibility role for someone who thrives at the intersection of technology, customer experience, and delivery excellence.
Key Responsibilities
- Manage, and scale PartnerLinQ’s White Glove Onboarding Practice to deliver world-class customer experiences.
- Lead end-to-end B2B/EDI integration projects—from requirements and mapping to testing and production go-live.
- Collaborate closely with Engineering, Product, and the Global Response Team (GRT) to optimize onboarding workflows.
- Oversee and coordinate EDI VAN setup and connectivity, including AS2, SFTP, VAN mailbox configurations, and partner communication protocols.
- Coordinate with partner networks, VAN providers, and managed service teams to ensure seamless connectivity and data exchange.
- Define and manage KPIs for onboarding speed, integration success rate, and customer satisfaction.
- Develop onboarding frameworks, templates, and best practices that drive delivery consistency and scalability.
- Mentor and coordinate global teams (onshore/offshore) ensuring operational excellence and timely project delivery.
- Serve as a trusted escalation point and advisor for customers during onboarding and delivery.
What You’ll Bring
- 4–6 years’ experience in B2B/EDI integration delivery, customer onboarding, or professional services within SaaS or supply-chain technology.
- Deep expertise in EDI standards (X12, EDIFACT) and integration protocols (AS2, SFTP, APIs and VAN connectivity.).
- Proven success managing enterprise-scale EDI/B2B projects
- Strong leadership, communication, and stakeholder-management skills.
- Experience leading distributed delivery teams and working in global, fast-paced environments.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent
About PartnerLinQ
PartnerLinQ is a next-generation SaaS platform transforming global supply-chain connectivity, visibility, and decision intelligence. Our mission is to simplify and accelerate how enterprises connect, transact, and collaborate with their trading partners.
Why PartnerLinQ
- Be the driver of a flagship onboarding practice in a rapidly scaling SaaS company.
- Collaborate with global teams shaping the future of supply-chain integration.
- Competitive compensation, performance incentives, and full benefits.
- Exposure to cutting-edge Azure, AI, and automation technologies.
- A culture that values innovation, ownership, and customer success.