What are the responsibilities and job description for the BPO Post-Closing Associate position at Visionet Systems Inc.?
The BPO Post-Closing Associate is responsible for processing loan closing packages in accordance with company policies and client requirements. This role ensures accuracy, completeness, and timely handling of post-closing documentation while maintaining strong communication with internal teams and clients.
Essential Duties and Responsibilities
- Opening packages and creating orders in VSI internal systems.
- upload original signed closing package documents into internal systems for processing, retention, and client accessibility.
- Complete required tasks within VSI internal applications and client systems accurately and timely.
- Review returned loan documents for completeness and accuracy; upload and file documents accordingly.
- Maintain open and effective communication with customers and internal department members to ensure timely and accurate processing.
- Review deed and mortgage documents to ensure recordable documents are present for Quality Control and Auditing.
- Copy, scan, and retain completed package documents for internal records and client access.
- Shipping Collateral Docs out to Lenders.
- Consistently meet or exceed established production standards, performance metrics, and Service Level Agreements (SLAs).
- Prepare completed loan packages for overnight delivery to lenders following established delivery and shipping procedures.
Additional Responsibilities
- Provide backup support to other department functions as needed to maintain workflow continuity.
- Perform additional duties as assigned, including mandatory overtime when required.
Education and Experience
Required:
- High School Diploma or equivalent
Preferred:
- One (1) year of related experience in mortgage, loan processing, or post-closing operations
Knowledge, Skills, and Abilities
- Strong organizational skills
- High attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- Proficiency with Microsoft Excel, Word, and Adobe applications
Physical Requirements
- Reading, sorting, and data review
- Prolonged sitting
- Telephone and computer usage
- Verbal communication, hearing, and visual acuity
Working Conditions
- Standard office environment
- Ability to work overtime as required