What are the responsibilities and job description for the Technical Support Analyst position at Visionaire Partners?
Technical Support Analyst (Contract-to-Hire)
This is an exciting opportunity for a skilled Technical Support Analyst to join a dynamic organization and make a meaningful impact!
What You ll Do
Provide ~60% in-person support and ~40% phone, email, and chat support
Participate in an 8-hour weekly help desk/phone rotation
Resolve Level I Incidents & Service Requests; triage Level II/III issues
Troubleshoot hardware, software, and network issues
Validate resolutions with users and update the ITSM system
Partner with infrastructure, security, applications, and governance teams
Follow and support IT Security Policies and procedures
Create and update knowledge base articles
Contribute to continual service improvement initiatives
Juggle multiple priorities without breaking a sweat
Support three offices in the Boise area
Work Details
6-month contract-to-hire
Flexible hours required; on-call, and occasional overtime and weekend work
What You Bring
3 years of technical support experience
Strong Windows, MS Office, Active Directory, and network support skills
Desk-side support expertise
PC imaging, re-imaging, encryption validation, and app installation experience
Hardware/software troubleshooting skills
Excellent customer service, communication, and documentation skills
Valid driver s license, clean driving record, reliable vehicle
Ability to transport IT equipment between offices
Willingness to use your cell phone for work communication
Ability to pass a background check and drug test (excluding marijuana)
Benefits
Visionaire Partners offers a 401(k) with up to 4% match, plus medical, dental, vision, life insurance, disability coverage, FSA options, and more.
If you like solving problems, helping people, and being the calm one when tech goes sideways this one s for you.
Salary : $20 - $30